Estimated Length: 24 months Monday - Friday, 8:45-4:45 PM, 7.5 hrs (with a 30 minute lunch break)

Minimum Qualifications

• Bachelor’s degree, and includes excellent working knowledge of Microsoft Office, specifically Word, Access and Excel;
• The ability to work independently,
• The ability to work on a team and handle multiple, shifting priorities;
• Good organizational skills;
• Comfort with speaking on the phone, and familiarity working in electronic databases.

Preferred Qualifications

• Familiarity with the background check process, familiarity and knowledge of State Call Center operations,
• Prior experience working in a Department of Health environment, and prior experience supervising.  

 Responsibilities

• Answering incoming calls from applicants/providers and assisting with all questions pertaining to CHRC.
• Learn the CHRC reimbursement process and help process quarterly reimbursements to providers.
• Process the adding/removal/transfer of facilities from the CHRC database.  
• Run and work reports daily to help maintain the CHRC database.
• Help make and maintain policies and procedures for the CHRC Program.
• Attend all meetings and presentations for the CHRC Program.
• Provide backup to the CHRC manager with supervisory and job duties when they’re out of the office. 

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