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ID Location Skills $$ Job Type Status
10192 Albany, NY 12204 Desktop Support: Helpdesk , Security Compliance, Writing Training Materials, Windows Troubleshooting DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=10192 (Desktop Support: Helpdesk , Security Compliance, Writing Training Materials, Windows Troubleshooting) in Albany NY 12204 (SJU)

Estimated Length: 24 months Full-Time 8:00 – 4:30 (negotiable)

Mandatory Requirements

Mid-Level: 36-60 Months Experience

Desired Requirements

  • 36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
  • 36 Months experience of reviewing and enforcement of Security compliance policy and procedure.
  • 36 months experience documenting/writing training materials.
  • 36 Months experience with hands on troubleshooting of hardware, Windows 7 OS and applications.
  • 36 Months developing and delivering employee training materials. 
  • 36 Months experience troubleshooting access issues, permissions and individual accounts.  
  • 36 Months in a Supervisory role.
  • 36 Months experience using ITSM service desks or equivalent.
  • 36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture. 
  • 36 Months experience supporting Lotus Notes.

Responsibilities

  • To professionally and courteously respond to Level 2 Help Desk requests through the use of e-mail messages, ticket updates and hands on support for the medical community including physicians, surgeons, Administrators, etc.
  • Handle one on one resolution to application complications like Multi Factor Authentication.
  • Investigate fraud or violation of Health Commerce security issues.
  • Review/Modify Security compliance policy and procedure.
  • Monitoring of ITSM queues when time permits.
  • Accurately document the steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
  • Installation of application specific software.
  • Create and maintain SharePoint pages.
  • Develop training materials for new employees and external users.
  • Backup unit Supervisor
 
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About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

  • Consulting for projects / IT Outsourcing
  • IT staffing (Contract / Temporary / Contingent / Consulting)
  • Custom Workforce Solutions
  • Recruitment Process Outsourcing (RPO)

    • Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

  • Winner of Inc-500 award 2 consecutive years
  • Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
  • Winner of USPAACC Top-10 Award in the Northeast US
  • IBM Business Partner
  • Oracle Business Partner
  • Adobe Business Partner
  • NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
  • NYS MBE certified

    • Our Consultants love working for IIT

  • Competitive compensation
  • W2 or C2C
  • Biweekly Direct Deposit for W2 Consultants
  • Visa and Green Card sponsorship opportunities for qualified individuals
  • Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)

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    IIT is an Equal Opportunity Employer