Estimated Length: 12 Months Work hours: 40.00
***LOCAL CANDIDATES ONLY (IN-PERSON INTERVIEW)

QUALIFICATIONS EXPERIENCE & EDUCATION

• Minimum of 7 to 9 or more years’ experience in end user computing support required.
• Associate degree or higher in IT required. 
• Minimum any one of the certificate (from the list below) required: 
  • a. A + (CompTIA) Certification or
  • b. HDI – Desktop Support Technician Certification or
  • c. Microsoft Certificate: 
    • i. Microsoft Certified Solutions Associate (MCSA) on Windows 10 or 
    • ii. Microsoft Certified Professional (MCP) or 
    • iii. Microsoft Certified IT Professional (MCITP) or 
    • iv. Microsoft Certified Solutions Expert (MCSE) or 
  • d. Any Citrix XenApp & XenDesktop, Microsoft Hyper-V, or VMware Certified Professional Certification or
  • e. ACMT (Apple) - AppleCare Mac Technician or
• Solid understanding of: 
  • a. Microsoft OS 7 & 10, Microsoft Office 2016 and Office 365.
  • b. Microsoft Exchange 2016, Lync, Skype for Business, One Drive for Business
  • c. Microsoft System Center Configuration Manager (SCCM).
  • d. PC imaging and Microsoft OS/Office upgrades.

Responsibilities

• Install, update and maintain computer hardware and software.
• Provide Microsoft Windows and Apple OS support. 
• Perform system administration tasks.
• Perform hardware and software technical reviews and evaluations. 
• Coordinate project requirements with departments.
• Candidate will be expected to work/report to any of the client’s facilities depending on work assignments.
• Moving and lifting equipment will be required. 
• Required skills and experience in one or several of the following areas:
• Proficient with computer hardware, Symbol handheld devices, printers, digital senders and peripherals.
• Proficient with Microsoft Windows XP/7/8/Mobile 5 desktop operating systems, Microsoft Office 2003/2007/2010, Microsoft Suite, Exchange/Outlook 2010/2013email, and HP Jet Admin.
• Experience with Oracle client based applications, Microsoft Windows Active Directory, Cisco networking devices and Ethernet cabling.
• Familiar with networking protocols like TCP/IP and networking concepts.
• Under direct supervision of the Desktop Support Manager, provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of Imaging client PC systems and applications for both on-site and off-site locations
• Install, upgrade, support and troubleshoot Desktops, Laptops and Thin Client devices, Windows 10 and Microsoft Office 2016 and any other authorized desktop applications and provide ongoing Citrix/ Thin Client Support in the client's environment. Perform hardware imaging, device end user setup and network connectivity.
• Resolving Service desk ticket requests both locally and throughout the client's facilities by either remote support or desk-side visits.
• Deploy Windows 10/ Office 2016 to all client agencies and all client locations (1,155 locations within NY City Transit, Long Island and Upstate New York, Connecticut, New Jersey) as required.
• Prioritize incident, service request and track desktop support activity.
• Troubleshooting PC related issues and addressing cyber security request.
• Support onsite client visits with network connectivity and printing as needed.
• New hire onboarding, termination and PC hardware distribution and asset collection.
• Support printer issues, wireless connectivity and conference room projectors.
• Document all work done and update ticketing system with updates and asset records

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