Estimated Length: 24 months Full-Time 8:00 am – 4:30 pm – May be adjusted when required

Mandatory Requirements

Level: Senior: 60-84 Months

Desired Requirements

• Minimum 60 months of full-time experience working with end users to troubleshoot both hardware and software issues.
• Minimum 36 months of experience working in a second tier help desk environment.
• Minimum 36 months of experience in developing test plans and performing system level testing.
• Minimum 18 months of installation and support of mobile hardware and software solutions (Printers, scanners, GPS, in-vehicle software, etc.)
• Minimum 36 months of experience in conducting technical and end-user training in a classroom environment.
• Minimum 36 months of experience in developing technical documentation and training materials.
• Minimum 6 Months of experience in ghosting/imaging hardware.
• Minimum 12 months of experience supporting Traffic and criminal software in a law enforcement environment.
• Bachelor’s Degree
• Minimum 12 months of experience in configuring and troubleshooting wireless devices.

Responsibilities

• Assist end-user customers and resolve user’s technical problems.
• Ghost PC’s when necessary.
• Manage user accounts.
• Maintain inventory of equipment and software.
• Perform hardware repairs on PC’s and laptops, printers and bar code scanners.
• Assist in the setup and installation of TraCS software.
• Setup and troubleshoot and administer Oracle, MS SQL and Access databases.
• Support and troubleshoot application issues.
• Coordinate and Conduct classroom style trainings to local police agencies.
• Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs.
• Conduct testing of application.
• Develop test plans for testing application.
• Set up and take down conference room technologies for vendors, presentations, training, classes, etc. 
• Create and Coordinate Install Schedules.
• Install and Troubleshoot SPIDER Application.
• Install and Configure IIS/FTP for multiple operating systems.
• Setup, Test and Troubleshoot wireless solutions.
• Coordinate with Local Agency IT Staff for the implementation of TraCS.
• Engage in extensive travel throughout New York State in supporting agencies that are implementing and using TraCS.

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