Estimated Length: Open Ended 40 Hours per Week

Qualifications

• BS Degree in Computer Science or related field
• 3+ years of IT experience
• 3+ years in ServiceNow experience
• Extensive knowledge in Javascript, HTML, CSS, Jelly, XML, Webservices, Angular JS
• Advanced scripting knowledge in business rules, UI pages, UI actions, Workflows, ACLs, Script Includes, Notifications
• Experience in implementation and customization of core applications including Incident, Problem, Change, Knowledge, Configuration Management, Service Catalog and Service Portal
• Experience in integrating ServiceNow with third-party software using REST/SOAP including scripted web services, MID servers.
• Experience in Service Portal and building custom widgets using AngularJS
• Strong experience in building custom scoped applications in ServiceNow
• Experience in configuring and maintaining CMDB including Discovery, Asset Management is highly desired
• Excellent verbal/written communication, excellent attention to details, ability to multitask, effective time management skills
• Strong work ethic, self-motivated and well organized; able to work under pressure to tight deadlines
• Strong attention to detail and a commitment to quality

Responsibilities

• Overall administration of the Service Now instance
• Partner with outsourced Service Now developer on complex administration/integrations
• Coordinating integrations with applications such as Active Directory, in house and COTS developed
• Hands-on design, development and deployment experience with the Service-now platform
• Prepare requirement specifications and design documents
• Establish and drive Service-Now configuration standards
• Facilitate the implementation and integration of all modules
• Facilitate and test all system upgrades and configuration changes
• Participate in design review with other team members
• Partner with outsourced ServiceNow developer on UIs, Workflows and notifications
• Ability to communicate effectively with internal team members
• Improve project delivery and provide recommendations for process improvement
• Ensure configuration consistency across development, test and production environments
• Effectively manage and prioritize implementation tasks effectively
• Excellent analytical and problem solving ability

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