IIT Jobs Database - Desktop Support: Troubleshoot, Windows Support, MS Office Suite, Citrix, Active Directory, HelpDesk Job Opening in East Greenbush NY

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ID	Location	Skills	$$	Job Type	Status
10668	East Greenbush, NY 12061	Desktop Support: Troubleshoot, Windows Support, MS Office Suite, Citrix, Active Directory, HelpDesk	DOE	Contract	OPEN
If you are unable to click on links above to submit resume, you may email your resume to *jobs@iit-inc.com* *Subject=*IIT Career Site/Resume for JobID=10668 (Desktop Support: Troubleshoot, Windows Support, MS Office Suite, Citrix, Active Directory, HelpDesk) in East Greenbush NY 12061 (AMI)
Estimated Length: 24 months Full-Time 8:00 am – 4:30 pm – May be adjusted when required Mandatory Requirements Mid-Level: 36-60 Months Desired Requirements 36 months experience working with end-user clients to troubleshoot both software and hardware issues 24 months experience supporting Microsoft Windows 7 or higher desktop operating systems 24 months experience working with Microsoft Office Suite (2003, 2010, 2013 and 2016) including but not limited to MS Access, Excel, Powerpoint, Project, Word and Visio 12 months experience supporting and troubleshooting Citrix, Active Directory and Networking in a desktop environment 12 months experience working in a Help desk environment 12 months of experience creating or updating system support documentation A+ certification Responsibilities Assist end-user customers and resolve user’s technical problems Ghost PC’s when necessary Manage user accounts Maintain inventory Perform hardware repairs on PC’s and laptops Assist with minor phone changes or moves Research new technology as requested Set up and take down conference room technologies for vendors, presentations, training classes, etc. Work with Non-Client personnel to set up and maintain connections to their agencies Produce resource material as needed (ie. CDs/DVDs) Support multifunction and IP printers by troubleshooting connectivity issues, ordering supplies and placing repair orders Coordinate with Technology Customer Services Unit for: Ordering new equipment Disposing of old equipment Equipment repairs

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