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ID Location Skills $$ Job Type Status
10765 Albany, NY 12226 Desktop Support:Troubleshooting, Help Desk, Test Plans, Mobile Hardware/Software Solution DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=10765 (Desktop Support:Troubleshooting, Help Desk, Test Plans, Mobile Hardware/Software Solution) in Albany NY 12226 (AMI)

imated Length: 24 months Full-Time 8:00 am – 4:30 pm – May be adjusted when required

Mandatory Requirements

Senior: 60-84 Months Experience

Desired Requirements

  • Minimum 60 months of experience working with end users to troubleshoot both hardware and software issues.
  • Minimum 36 months of experience working in a second tier help desk environment.
  • Minimum 36 months of experience in developing test plans and performing system level testing.
  • Minimum 18 months of installation and support of mobile hardware and software solutions (Printers, scanners, GPS, in-vehicle software, etc.)
  • Minimum 36 months of experience in conducting technical and end-user training in a classroom environment.
  • Minimum 36 months of experience in developing technical documentation and training materials.
  • Minimum 6 Months of experience in ghosting/imaging hardware.
  • Minimum 12 months of experience supporting Traffic and criminal software in a law enforcement environment.
  • Bachelor’s Degree
  • Minimum 12 months of experience in configuring and troubleshooting wireless devices.

Responsibilities

  • Assist end-user customers and resolve user’s technical problems.
  • Ghost PC’s when necessary.
  • Manage user accounts.
  • Maintain inventory of equipment and software.
  • Perform hardware repairs on PC’s and laptops, printers and bar code scanners.
  • Assist in the setup and installation of TraCS software.
  • Setup and troubleshoot and administer Oracle, MS SQL and Access databases.
  • Support and troubleshoot application issues.
  • Coordinate and Conduct classroom style trainings to local police agencies.
  • Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs.
  • Conduct testing of application.
  • Develop test plans for testing application.
  • Set up and take down conference room technologies for vendors, presentations, training, classes, etc.
  • Create and Coordinate Install Schedules.
  • Install and Troubleshoot SPIDER Application.
  • Install and Configure IIS/FTP for multiple operating systems.
  • Setup, Test and Troubleshoot wireless solutions.
  • Coordinate with Local Agency IT Staff for the implementation of TraCS.
  • Engage in extensive travel throughout New York State in supporting police agencies that are implementing and using TraCS.
 
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About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

  • Consulting for projects / IT Outsourcing
  • IT staffing (Contract / Temporary / Contingent / Consulting)
  • Custom Workforce Solutions
  • Recruitment Process Outsourcing (RPO)
  • Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

  • Winner of Inc-500 award 2 consecutive years
  • Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
  • Winner of USPAACC Top-10 Award in the Northeast US
  • IBM Business Partner
  • Oracle Business Partner
  • Adobe Business Partner
  • NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
  • NYS MBE certified
  • Our Consultants love working for IIT

  • Competitive compensation
  • W2 or C2C
  • Biweekly Direct Deposit for W2 Consultants
  • Visa and Green Card sponsorship opportunities for qualified individuals
  • Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)
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    IIT is an Equal Opportunity Employer