Estimated Length: 24 months Negotiable, with 1 week of 7x24 off hours support on a rotational staff schedule (incumbent will carry the off-hours support phone on a rotating schedule with other team members, and will be required to respond if a situation arises)

Mandatory Requirements

Expert 84+ Months

Desired Requirements

• 84  months experience installing, configuring, troubleshooting, and tuning Siteminder in a Linux/Unix environment 
• 60 months experience supporting a SiteMinder service in a Linux/Unix environment with a large-scale deployment of over 1,000,000 seats. (Please indicate both length of experience and size of environment to confirm meeting large-scale criteria.)
• 36 months experience with Siteminder web agents for Apache Web Server
• 36 months experience with Siteminder SMWalker add on 
• Bachelor’s Degree in Computer Science, Engineering or related discipline

Responsibilities

• Perform analysis for NY.gov ID customers’ application security requirements. Work with NY.gov ID staff to develop NY.gov ID security model
• Serve as technician for NY.gov ID Directory-related services
• Plan and implement timely upgrades to Directory systems.
• Work as a member of a NY.gov ID Services group to provide Directory support for applications
• Develop and maintain system documentation and current change control procedures
• Work with support personnel as required regarding implementing server infrastructure, resolving system failures, and developing customized functionality to meet specialized program area requirements
• Coordinate installation and maintenance of system software with the Data Center support and operations groups
• Diagnose and assist NY.gov ID team and customers to resolve complex SiteMinder problems
• Adhere to the client's policies, procedures, and standards
• Implement changes to Development and Quality Assurance NY.gov ID environments prior to Production
• Perform approved production changes scheduled in off-hour maintenance windows as assigned
• Must be available to work extra upon need for unscheduled problems and emergencies

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