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ID Location Skills $$ Job Type Status
10867 Troy, NY 12180 Helpdesk - Windows, MS Office, ServiceNow, WebEx DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=10867 (Helpdesk - Windows, MS Office, ServiceNow, WebEx) in Troy NY 12180 (SJU)

Estimated Length: 14 months Full-Time 8:30AM - 5:00PM


  • High School; Technical Degree/Certificate Program; Bachelors Degree

Mandatory Requirements

  • Minimum 1-year experience with Windows 7 or Windows 10 OS.   
  • Minimum 1-year experience with Microsoft Office 2010, 2013 or 2016.   
  • Minimum 6 months in a customer service role or position.

 Desirable Experience

  • Exemplary customer service skills.   
  • One-year experience working with ServiceNow Incident Management.   
  • One year experience using remote support software, i.e. WebEx meeting, etc.   
  • One year experience working on and IT help desk or IT 2nd level support.


  • Answering help desk phones;
  • Assisting users
  • Logging all calls into the client’s Service Now application.
  • Any second level support calls are assigned to appropriate groups at the second level.
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About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

  • Consulting for projects / IT Outsourcing
  • IT staffing (Contract / Temporary / Contingent / Consulting)
  • Custom Workforce Solutions
  • Recruitment Process Outsourcing (RPO)
  • Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

  • Winner of Inc-500 award 2 consecutive years
  • Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
  • Winner of USPAACC Top-10 Award in the Northeast US
  • IBM Business Partner
  • Oracle Business Partner
  • Adobe Business Partner
  • NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
  • NYS MBE certified
  • Our Consultants love working for IIT

  • Competitive compensation
  • W2 or C2C
  • Biweekly Direct Deposit for W2 Consultants
  • Visa and Green Card sponsorship opportunities for qualified individuals
  • Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)
  • Follow us on LinkedIn or Twitter or Facebook

    IIT is an Equal Opportunity Employer