Role: Jr Application Support Analyst / Help Desk / Administrative and Operational support

Anticipated start date: 9/1/2019 

Length: 24 to 30 months

Activities/Work to be Performed
 

Contract Management System (CMS) maintenance including, but not limited to the
development, deployment and maintenance of:
• User profiles; Contract documents and budgets; Contractor profiles; Contractor and Contract contacts; Task Schedules; Holds; Online-bidders List (OBL); Bid Announcements; Security Protocols Administration

Operational support includes, but is not limited to the following tasks:
• Help Desk Support; Act as a technical resource to the entire CMS user group; providing
exemplary customer service to agency staff and vendors,
• Troubleshoot user and system anomalies; Provide user training and support.
• Coordinate procurement announcements and orchestrate system generated mailings.
• Systematically and independently prepare correspondence and memorandums for a
variety of audiences.

Development support will include, but is not limited to:
• Support the CMS project team with the design and implementation of all upgrades to the
CMS system interface.
• Prepare and/or review requirements documents; develop test/use cases and oversee
User Acceptance Testing (UAT) efforts as necessary.
• Act as a liaison between the development team and agency staff communicating test
results and assisting with the development of procedural manuals and related technical
documentation.

Administrative Analyst Role: Perform detailed comparative analyses using diversified contract,
accounting and financial report data. Prepare various reports on a monthly/quartlery/annual basis.

To apply (must provide all )

• Resume
• 3 references
• Writing Sample

REQUIREMENTS
o Bachelor’s degree in an IT/Business related field or six (6) years’ experience in an
IT/Business related position and able to document experience with computer systems and
administrative functions.
o Have extensive Microsoft Excel related experience and analytical skills.
o Have experience trouble shooting computer systems.
o Have excellent interpersonal and communication skills.
o Have experience and/or an understanding of New York State contracting process. An
understanding of SFS preferred.
• Have excellent writing skills. A writing sample must be provided for proposed candidates.

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