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ID Location Skills $$ Job Type Status
11019 Albany, NY 12231 Desktop Support: Helpdesk, Troubleshooting, LanSweeper, Remote Desktop, Active Directory, ReadyDesk DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=11019 (Desktop Support: Helpdesk, Troubleshooting, LanSweeper, Remote Desktop, Active Directory, ReadyDesk) in Albany NY 12231 (AMI)

Estimated Length: 24 months Full-Time 8:00-4:30

Mandatory Requirements

Junior 12 – 36 Months

Desired Requirements

  • 12 Months experience on Helpdesk duties, dealing with customers, taking Level 1 and Level 2 Help Desk tickets.
  • 12 Months experience with hands on troubleshooting hardware and software and troubleshooting Windows 10 applications and OS.
  • 12 Months experience in network monitoring, permissions and troubleshooting individual accounts.
  • 12 months Experience using LanSweeper, Remote Desktop and Active Directory, all three are required.
  • 12 Months experience using ReadyDesk or ITSM service desks.
  • 12 Months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
  • 12 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.
  • 12 Months experience with installation and support of O365/Office 2016.
  • 12 Months experience using SCCM to image PCs.
  • 12 Months experience supporting Lotus Notes.

Responsibilities

  • To professionally and courteously answer Help Desk calls/e-mail messages as they come in ensuring that every location has support coverage.
  • Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 400 client staff; monitoring work queues, opening, updating and closing ITSM Incidents.
  • Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
  • Acts as single point of contact for users of the Department’s Information Technology (IT) services and directs questions and report problems regarding services and products. 
  • Installation of desktop hardware / peripherals and printers. 
  • Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
  • Installation of individual software packages, as needed, for all users.
  • Use of imaging software to expedite large equipment roll-outs.
  • Support and deployment O365 and Office 2016
 
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About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

  • Consulting for projects / IT Outsourcing
  • IT staffing (Contract / Temporary / Contingent / Consulting)
  • Custom Workforce Solutions
  • Recruitment Process Outsourcing (RPO)
  • Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

  • Winner of Inc-500 award 2 consecutive years
  • Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
  • Winner of USPAACC Top-10 Award in the Northeast US
  • IBM Business Partner
  • Oracle Business Partner
  • Adobe Business Partner
  • NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
  • NYS MBE certified
  • Our Consultants love working for IIT

  • Competitive compensation
  • W2 or C2C
  • Biweekly Direct Deposit for W2 Consultants
  • Visa and Green Card sponsorship opportunities for qualified individuals
  • Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)
  • Follow us on LinkedIn or Twitter or Facebook

    IIT is an Equal Opportunity Employer