Estimated Length: 24 months 40 Hours per Week

Mandatory Requirements

Expert: 84+ Months

Desired Requirements

• 84 months experience as a Server Administrator to perform COTS installation, configuration, troubleshooting, and L3 support on Windows 2008/2012/2016 platforms and IIS, Tomcat and WebLogic. 
• 84 months experience performing advanced Analytical and Technical support of application interfaces & system interconnects (Networks, Stealth firewall software) to diagnose connectivity issues
• 84 months experience performing advanced Analytical and Technical support using tools like WireShark, Process Monitor, Netstat, Ping, Traceroute, TelNet, etc. 
• 84 months experience scripting repetitive management tasks such as Active Directory maintenance and modification, application data processing, and workstation and server maintenance using Batch, WMI, Perl and Powershell
• 60 months experience performing advanced Analytical and Technical support using tools like Splunk for log analysis, system monitoring, and system performance tuning
• 60 months experience working with business areas to gather and understand business requirements, and translate to technical requirements to support system design, implementation and configuration
• 60 months experience using a ticketing system to track and manage incidents, service requests, problems, changes, and release and deployment

Responsibilities

• Act as technical Point of Contact to perform application installation and configuration (with or without vendor) and identifying technical solutions to execute the requirements of the business.
• Act as Server Administrator to analyze, troubleshoot and resolve operational incidents with the client's large scale  systems
• Provide advanced Technical / Analytical support using tools like Splunk for log analysis, and make recommendations for OS, Database and Networking configuration tuning.
• Act as Server Administrator to perform application upgrades within normal and/or outside of normal business hours
• Manage installation and configuration application on Windows platforms, IIS, Tomcat, WebLogic
• Provide advanced Technical support using tools like Wireshark, Process Monitor, netstat, ping, traceroute, telnet etc. to troubleshoot application and connectivity issues.
• Provide advanced Technical support of application interfaces & system interconnects (Networks, Stealth firewall software) to diagnose connectivity issues
• Perform systems management and optimization tuning for operational system implemented with high availability configurations.
• Perform scripting (Batch, WMI, Perl, Powershell) and automate the System/OS jobs.
• Act as 3rd level technical support for client applications
• Work with business areas to gather and understand business requirements and translate to technical requirements for implementation
• Use a ticketing system to track and manage incidents, service requests, problems and changes.
• Provide on-call support for various client systems during Emergency events where the client is in Emergency Management mode.

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