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ID Location Skills $$ Job Type Status
11173 Albany, NY 12226 Computer Support Specialists: Help Desk, Security Operations, MS SharePoint, Documentation (3pos) DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=11173 (Computer Support Specialists: Help Desk, Security Operations, MS SharePoint, Documentation (3pos)) in Albany NY 12226 (AMI)

Estimated Length: 24 months Mon - Fri between the hours of 8:00 am and 5:00 pm.

Knowledge, Skills, & Abilities

  • Good communication skills
  • Works well with others
  • Reliable and trustworthy
  • Ability to multi-task and set priorities
  • Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word 
  • MS SharePoint knowledge is desirable
  • Ability to write non-technical correspondence, communicate in writing

Basic Duties

  • Answer calls and e-mail messages as they come in to the client's Help Desk
  • Accurately document all issues and requests during the initial call
  • Route issues and requests to appropriate second line of support
    • Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements
    • Support users in the use of the system including, but not limited to, navigation, access, and reports.
  • If required, route issues and requests to appropriate second line of support
  • Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
  • Learn to use Help Desk core tools to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
  • Participate in appropriate training, workgroups and agency meetings
  • Assist in supporting the client's Security Operations:
    • Password resets in various test and production environments
    • User provisioning in various test and production environments
    • 1st Level Support for Help Desk and Security Incidents
 
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About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

  • Consulting for projects / IT Outsourcing
  • IT staffing (Contract / Temporary / Contingent / Consulting)
  • Custom Workforce Solutions
  • Recruitment Process Outsourcing (RPO)
  • Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

  • Winner of Inc-500 award 2 consecutive years
  • Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
  • Winner of USPAACC Top-10 Award in the Northeast US
  • IBM Business Partner
  • Oracle Business Partner
  • Adobe Business Partner
  • NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
  • NYS MBE certified
  • Our Consultants love working for IIT

  • Competitive compensation
  • W2 or C2C
  • Biweekly Direct Deposit for W2 Consultants
  • Visa and Green Card sponsorship opportunities for qualified individuals
  • Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)
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    IIT is an Equal Opportunity Employer