Estimated Length: 6 months Monday through Friday from 8:00 AM to 5:00 PM

Mandatory Requirements

• Strong time management skills; ability to manage multiple projects simultaneously.
• Ability to focus under pressure.
• Attentive to detail.
• Ability to work independently and within a team.
• Ability to take direction, correction, and offer suggestions.
• Familiarity with city and ability to read and understand maps.

Qualification

• A minimum of three (3) years’ customer service experience.
• High school diploma or GED required.
• Must be proficient with computers and ability to navigate mapping systems.

Knowledge, Skills and Abilities

• Excellent customer service skills; customer-focused.
• Ability to effectively use a personal computer and all software utilized by the department including, but not limited to, Trapeze and Google Maps; willingness to learn new systems and programs.
• Ability to handle multiple tasks accurately and effectively.
• Excellent communication and interpersonal skills including the ability to establish and maintain positive working relationships with team members.
• Ability to exhibit a professional, courteous demeanor.
• Ability to work in a diverse environment.
• Strong verbal and written communication skills.
• Strong organizational skills.

Responsibilities

• Provides excellent customer service in trip reservations, Lost and Found and general questions.
• Answers passenger calls promptly, keeping hold times to a minimum; collects all necessary trip information for door-to-door and curb-to-curb services.
• Schedules trip requests; negotiates requested times when necessary and appropriate.
• Makes necessary changes to contact information, fare/rider type, and other important field entries.
• Makes scheduling adjustments where necessary to minimize service disruptions.
• Uses tracking software to locate vehicles.
• Receive requests from ADA certified customers to provide curb-to-curb transportation service.
• Ascertain passenger information, i.e. name, address, origin, destination, time requested, aide assistance, return trip information, etc.
• Schedule requests using Trapeze PASS software.
• Review manifests during off phone peak hours to ensure efficient runs.
• Additional duties as assigned (may include surveying customers or working on special projects).

Holidays:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

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