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ID Location Skills $$ Job Type Status
11246 Rochester, NY 14609 Receptionists/Secretaries, Except Legal, Medical, and Executive (2pos) DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=11246 (Receptionists/Secretaries, Except Legal, Medical, and Executive (2pos)) in Rochester NY 14609 (SJU)

Estimated Length: 6 months Monday through Friday from 8:00 AM to 5:00 PM

Mandatory Requirements

  • Strong time management skills; ability to manage multiple projects simultaneously.
  • Ability to focus under pressure.
  • Attentive to detail.
  • Ability to work independently and within a team.
  • Ability to take direction, correction, and offer suggestions.
  • Familiarity with city and ability to read and understand maps.


  • A minimum of three (3) years’ customer service experience.
  • High school diploma or GED required.
  • Must be proficient with computers and ability to navigate mapping systems.

Knowledge, Skills and Abilities

  • Excellent customer service skills; customer-focused.
  • Ability to effectively use a personal computer and all software utilized by the department including, but not limited to, Trapeze and Google Maps; willingness to learn new systems and programs.
  • Ability to handle multiple tasks accurately and effectively.
  • Excellent communication and interpersonal skills including the ability to establish and maintain positive working relationships with team members.
  • Ability to exhibit a professional, courteous demeanor.
  • Ability to work in a diverse environment.
  • Strong verbal and written communication skills.
  • Strong organizational skills.


  • Provides excellent customer service in trip reservations, Lost and Found and general questions.
  • Answers passenger calls promptly, keeping hold times to a minimum; collects all necessary trip information for door-to-door and curb-to-curb services.
  • Schedules trip requests; negotiates requested times when necessary and appropriate.
  • Makes necessary changes to contact information, fare/rider type, and other important field entries.
  • Makes scheduling adjustments where necessary to minimize service disruptions.
  • Uses tracking software to locate vehicles.
  • Receive requests from ADA certified customers to provide curb-to-curb transportation service.
  • Ascertain passenger information, i.e. name, address, origin, destination, time requested, aide assistance, return trip information, etc.
  • Schedule requests using Trapeze PASS software.
  • Review manifests during off phone peak hours to ensure efficient runs.
  • Additional duties as assigned (may include surveying customers or working on special projects).


  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
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About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

  • Consulting for projects / IT Outsourcing
  • IT staffing (Contract / Temporary / Contingent / Consulting)
  • Custom Workforce Solutions
  • Recruitment Process Outsourcing (RPO)
  • Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

  • Winner of Inc-500 award 2 consecutive years
  • Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
  • Winner of USPAACC Top-10 Award in the Northeast US
  • IBM Business Partner
  • Oracle Business Partner
  • Adobe Business Partner
  • NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
  • NYS MBE certified
  • Our Consultants love working for IIT

  • Competitive compensation
  • W2 or C2C
  • Biweekly Direct Deposit for W2 Consultants
  • Visa and Green Card sponsorship opportunities for qualified individuals
  • Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)
  • Follow us on LinkedIn or Twitter or Facebook

    IIT is an Equal Opportunity Employer