Estimated Length: 24 months- 7.5 hrs per day- Mon - Fri 8:00-4:45. There will be no overtime.

Requirements

Client of Primary Care and Health Systems Management Data Management, Analysis and Research Group is seeking to fill one Computer Support Specialist position in the Central Office. 

Minimum qualifications include: excellent working knowledge of Microsoft Office, specifically Outlook, Word and Excel; the ability to work on a team and handle multiple, shifting priorities; good organizational skills; ability to communicate with healthcare professionals; CISCO phone operation and familiarity working in electronic databases.

Preferred qualifications include: Operate Crystal reports on Oracle and MDSDB databases to load and manipulate data and to produce reports. Send out weekly Client Health notifications and informational messages using the Integrated Health Alerting Network System. Assist with SAS jobs by running previously created SAS programs to create datasets.

Prior experience working in the Office of Primary Care and Health Systems Management’s Data Management and Research is preferred.   

Duties include:

1. Provide technical support for Microsoft Office with a focus in Word, Excel, Outlook, and PowerPoint.
2. Assist with the development of training materials including photocopying and collating manuals and handouts.
3. Create web pages with good layout using CSS and HTML in a text editing program like Notepad or Sublime or Crimson editor.
4. Assist with moving a website from one server to another by copying and modifying existing pages and creating new pages.
5. Assist with creating email lists in Outlook.
6. Move files from local work machines to server storage. Unpack compressed data files using a decompression program like 7-Zip or WinZip
7. Answer telephone calls to assist provide technical assistance to Health Commerce System users encountering problems.
8. Provide administrative support to supervisor on trainings and WebEx meetings.
9. Maintain doh.sm.NHINFO mailbox by answering email and providing computer support or help with weekly bed census.
10. Maintain scheduling and event calendars.
11. Order and dispense supplies.
12. May perform other clerical and web duties as assigned
13. Write and code logical and physical database descriptions.
14. Make changes and updates as needed or requested to Health Commerce System website.
15. Review, verify facts, dates, and statistics, using 3 different reference sources such as CMS, HFIS, ASPEN for nursing home and hospital profiles generated by ITS staff prior to publication.

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