Estimated Length: 24 months- M-F - 7.5 hrs per day

Requirements

Minimum qualifications include excellent working knowledge of Microsoft Office, specifically Word and Excel; the ability to work as a team member and handle multiple, shifting priorities; good organizational skills; ability to correspond with the public, healthcare professionals as well as other agencies; and familiarity working in electronic databases.

Preferred qualifications include: Proficiency with EMS Production Systems, excellent organization and communication skills. Previous work experience in healthcare administration and with a client.

Duties include:

• Answers and distributes phone calls to appropriate areas.
  • Responds to routine program-related telephone and email inquiries.
  • Screens and directs incoming calls.
  • Responds to questions regarding Hospital and DTC Complaints. Redirects caller when applicable.
• Input and retrieve information within multiple computer programs
• Formats and prepares a variety of correspondence, reports, statements of deficiency and other written material.
• Monitors submission of facility plans of correction and distributes to responsible surveyors for response.
• Opens, logs and distributes mail daily.
• Responds to program general questions and redirects callers as necessary.
• Schedules meetings and conference calls:
  • reserve meeting rooms;
  • set up conference call login information;
  • monitor meeting invitation acceptances and rejections; and
  • re-schedule meetings and conference calls as necessary.
• Perform basic office support duties such as:
  • photocopying;
  • scanning;
  • faxing;
  • filing;
  • distributing information; and
  • assist with events as requested.
• Performs minor document editing and proofreading.
• Sets up and maintains project-related hard copy and electronic files including database input and updates.
• Maintains Emergency Medical Services Database
• Enters case data into client System.
• Issues Window Certification stickers to clinet agencies.
• Processes client agency renewals

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