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ID Location Skills $$ Job Type Status
11976 Old Westbury, NY 11568 Computer Support Specialists - Desktop Support DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=11976 (Computer Support Specialists - Desktop Support) in Old Westbury NY 11568 (AMI)

Estimated Length: 10 months

Requirements

  • Support and trouble shoot Campus Card hardware/software, Point of Sale, PAX Terminals, Light Networking, Laundry Readers/Controllers for ASC and integrated partners. Also be on-call for card system interruptions.
  • Assist faculty, staff, and students with the installation and maintenance of desktop/laptop and related hardware/software. 
  • Install and operate computer lab equipment for academic, administrative, and students. 
  • Maintain, analyze, troubleshoot, and install Information technology systems, hardware and computer peripherals, including but not limited to networking equipment, point of sale devices, printers, mobile devices (laptops, iPhone, iPad, Android, etc.). 
  • Maintain computer desktop and laptop systems inventories and repair records. 
  • Process and track service desk repair and maintenance requests. Document failures of workstation, and peripheral equipment and resolutions. 
  • Assist in scheduling and overseeing service desk student employees. 
  • Troubleshoot alongside vendor technical support on enterprise solutions. 
  • Maintain contact with vendors through their ticketing system and phone support. 
  • Manage backups and system/network access of certain campus systems. 

 Required Qualifications:

  • Associate’s degree (may be substituted with additional related support experience) and two (2) years of full-time related support experience
  • Strong interpersonal skills and customer service orientation with excellent oral and written communication skills. 
  • Ability to coordinate, manage, and consult with persons from all levels to facilitate the use of computer technology in the classroom, office, computer labs, and other special purpose computing areas. 
  • Demonstrated technical troubleshooting skills and knowledge of computer technology. Ability to work both independently and collaboratively in a team environment. 
  • Experience with IT ticketing systems. 
  • Ability to work late afternoon/evening hours and occasional weekends as required by the College. 

Preferred Qualifications: 

  • Bachelor’s degree in computer science, or a related area, and (2) years of full-time related experience
  • Experience with E-card systems 
  • Experience working in higher education. 
  • Experience managing student support staff. 

 

 

 
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About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

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    IIT is an Equal Opportunity Employer