Estimated Length: 10 months

Requirements

• Support and trouble shoot Campus Card hardware/software, Point of Sale, PAX Terminals, Light Networking, Laundry Readers/Controllers for ASC and integrated partners. Also be on-call for card system interruptions.
• Assist faculty, staff, and students with the installation and maintenance of desktop/laptop and related hardware/software. 
• Install and operate computer lab equipment for academic, administrative, and students. 
• Maintain, analyze, troubleshoot, and install Information technology systems, hardware and computer peripherals, including but not limited to networking equipment, point of sale devices, printers, mobile devices (laptops, iPhone, iPad, Android, etc.). 
• Maintain computer desktop and laptop systems inventories and repair records. 
• Process and track service desk repair and maintenance requests. Document failures of workstation, and peripheral equipment and resolutions. 
• Assist in scheduling and overseeing service desk student employees. 
• Troubleshoot alongside vendor technical support on enterprise solutions. 
• Maintain contact with vendors through their ticketing system and phone support. 
• Manage backups and system/network access of certain campus systems. 

 Required Qualifications:

• Associate’s degree (may be substituted with additional related support experience) and two (2) years of full-time related support experience
• Strong interpersonal skills and customer service orientation with excellent oral and written communication skills. 
• Ability to coordinate, manage, and consult with persons from all levels to facilitate the use of computer technology in the classroom, office, computer labs, and other special purpose computing areas. 
• Demonstrated technical troubleshooting skills and knowledge of computer technology. Ability to work both independently and collaboratively in a team environment. 
• Experience with IT ticketing systems. 
• Ability to work late afternoon/evening hours and occasional weekends as required by the College. 

Preferred Qualifications: 

• Bachelor’s degree in computer science, or a related area, and (2) years of full-time related experience
• Experience with E-card systems 
• Experience working in higher education. 
• Experience managing student support staff. 

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