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ID Location Skills $$ Job Type Status
12045 Albany, NY 12206 Social Worker - LMSW, LCSW DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=12045 (Social Worker - LMSW, LCSW) in Albany NY 12206 (NON)

Estimated Length: 24 months M-F 7.5 hrs per day


Minimum Qualifications: On or before the date of filing an application, the candidate must be licensed and currently registered by New York State as a Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) or must possess a Bachelor’s degree in Social Work and one year of post bachelor’s experience in Social Work.  In addition, the Candidate must have excellent telephone, listening and written communication skills; working knowledge of all Microsoft Office products and experience with complex data entry systems.

Preferred Qualifications:  Must have strong interpersonal, problem solving, decision-making and time management skills and the ability to communicate effectively with all internal and external stakeholders.  In addition, the ideal Candidate must have excellent writing and editing skills and be able to effectively interpret laws and regulations governing adult care and assisted living facilities in New York State.

Responsibilities: This incumbent will be responsible for receiving complaints against the clients Facilities and triaging them to the appropriate regional office, other client programs or state oversight agency as applicable.  Functions include:

  • Addressing the callers/complainants concerns without interruption, while remaining understanding, supportive and focused to ensure the caller has ample opportunity to review their concerns. 
  • Screen complaints to determine triage decision and finalize initial report within 1 hour of receipt. 
  • Contact complainants to obtain additional information if necessary;
  • Prepare and send correspondence to complainants regarding the disposition of their complaint(s). 
  • Respond to general inquiries regarding the complaint process;
  • Participate in process improvement activities including daily case review;
  • Assist with Management Reports;
  • Participate in training and continuing education activities.

Weekend/Holiday Requirements:

Staff person is expected, on select Saturday and Sunday/holiday, to perform the following activities:

  • Retrieve voice-mail messages;
  • Triage and record relevant information retrieved during weekend or holiday hours. 




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About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

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    IIT is an Equal Opportunity Employer