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ID Location Skills $$ Job Type Status
12283 Downtown Manhattan, NY 10004 Desktop Support \ Helpdesk: Windows, MAC OS platforms, Citrix,VPN, (4POS) (REMOTE)(CANCELLED) DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=12283 (Desktop Support \ Helpdesk: Windows, MAC OS platforms, Citrix,VPN, (4POS) (REMOTE)(CANCELLED)) in Downtown Manhattan NY 10004 (AMI)

Estimated Length: 6 Months Work hours:37.50 Est. OT Hrs/Wk:

Responsibilities:
*DUE TO COVID-19 PANDEMIC, WE ARE LOOKING FOR DESKTOP SUPPORT TECHNICIANS TO TROUBLESHOOT USER ISSUES QUICKLY*


• Respond to telephone calls, emails and personnel requests for technical support
• Provide high level desk-side and telephone support resolving day-to-day technical issues
• Participate in a 2nd and 3rd shift /weekends schedule
• Setting up, repairing and maintaining a wide range of hardware (Desktops, laptops, printers and all other peripherals) and software (Citrix, MS Office 365, VPN, DUO and Remote Desktop software)
• Providing technical and analytical guidance as it relates to Logging on,. Remote work, Desktop, Laptops, Citrix, Active Directory storage, networking, telephones, and other IT systems
• Maintain & Develop Desktop Images
• Provide training to the end-users
• Work closely with other IT employees on system maintenance and configuration projects

Key Requirements:

• Minimum 3 years’ experience in IT support within an Enterprise
• Strong skills and experience with Windows and MAC OS platforms
• Strong troubleshooting skills; ability to provide both local and remote support
• Strong understanding and experience with mobile devices, laptops and tablets
• Strong understanding and experience with Active Directory, Group Policy, and MS Office suite
• Ability to work independently and as part of a team
• Strong customer service skills, ability to communicate with all levels of end users
• Ability to work under pressure and prioritize between tasks
• Ability to learn complex concepts in a fast paced environment and possess a self-starter attitude
• Needs Experience with Citrix and VPN
• Technical writing and documentation proficiency

Additional Skills and Information:

  • We need Desktop Support Technician who can troubleshoot user issues remotely and resolve quickly.

 

 

 
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About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

  • Consulting for projects / IT Outsourcing
  • IT staffing (Contract / Temporary / Contingent / Consulting)
  • Custom Workforce Solutions
  • Recruitment Process Outsourcing (RPO)
  • Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

  • Winner of Inc-500 award 2 consecutive years
  • Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
  • Winner of USPAACC Top-10 Award in the Northeast US
  • IBM Business Partner
  • Oracle Business Partner
  • Adobe Business Partner
  • NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
  • NYS MBE certified
  • Our Consultants love working for IIT

  • Competitive compensation
  • W2 or C2C
  • Biweekly Direct Deposit for W2 Consultants
  • Visa and Green Card sponsorship opportunities for qualified individuals
  • Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)
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    IIT is an Equal Opportunity Employer