IIT Jobs Database - Desktop Support \ Helpdesk: Windows, MAC OS platforms, Citrix,VPN, (4POS) (REMOTE)(CANCELLED) Job Opening in Downtown Manhattan NY

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ID	Location	Skills	$$	Job Type	Status
12283	Downtown Manhattan, NY 10004	Desktop Support \ Helpdesk: Windows, MAC OS platforms, Citrix,VPN, (4POS) (REMOTE)(CANCELLED)	DOE	Contract	OPEN
If you are unable to click on links above to submit resume, you may email your resume to *jobs@iit-inc.com* *Subject=*IIT Career Site/Resume for JobID=12283 (Desktop Support \ Helpdesk: Windows, MAC OS platforms, Citrix,VPN, (4POS) (REMOTE)(CANCELLED)) in Downtown Manhattan NY 10004 (AMI)
Estimated Length: 6 Months Work hours:37.50 Est. OT Hrs/Wk: Responsibilities: DUE TO COVID-19 PANDEMIC, WE ARE LOOKING FOR DESKTOP SUPPORT TECHNICIANS TO TROUBLESHOOT USER ISSUES QUICKLY • Respond to telephone calls, emails and personnel requests for technical support • Provide high level desk-side and telephone support resolving day-to-day technical issues • Participate in a 2nd and 3rd shift /weekends schedule • Setting up, repairing and maintaining a wide range of hardware (Desktops, laptops, printers and all other peripherals) and software (Citrix, MS Office 365, VPN, DUO and Remote Desktop software) • Providing technical and analytical guidance as it relates to Logging on,. Remote work, Desktop, Laptops, Citrix, Active Directory storage, networking, telephones, and other IT systems • Maintain & Develop Desktop Images • Provide training to the end-users • Work closely with other IT employees on system maintenance and configuration projects Key Requirements: • Minimum 3 years’ experience in IT support within an Enterprise • Strong skills and experience with Windows and MAC OS platforms • Strong troubleshooting skills; ability to provide both local and remote support • Strong understanding and experience with mobile devices, laptops and tablets • Strong understanding and experience with Active Directory, Group Policy, and MS Office suite • Ability to work independently and as part of a team • Strong customer service skills, ability to communicate with all levels of end users • Ability to work under pressure and prioritize between tasks • Ability to learn complex concepts in a fast paced environment and possess a self-starter attitude • Needs Experience with Citrix and VPN • Technical writing and documentation proficiency Additional Skills and Information: We need Desktop Support Technician who can troubleshoot user issues remotely and resolve quickly.

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