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ID Location Skills $$ Job Type Status
12393 Old Westbury, NY 11545 Help Desk Manager / Service Desk Supervisor - Ticketing Systems,ITIL,Windows,Office 365 (LOCAL ONLY) DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=12393 (Help Desk Manager / Service Desk Supervisor - Ticketing Systems,ITIL,Windows,Office 365 (LOCAL ONLY)) in Old Westbury NY 11545 (SJU)

Estimated Length: Open (Contract with Direct Hire Conversion Option)

Client will have the option to hire a temporary candidate at the end of the specified temporary engagement period with no conversion fees.


Service Desk Supervisor: The Service Desk Supervisor will work cooperatively with faculty,
staff and students to assess and understand their needs and provide best in class customer
service support at all times through professional and courteous interactions.

Minimum Qualifications:

  • A minimum of a bachelor’s degree (foreign equivalent or higher) from an accredited institution in Computer Science, Information Technologies or related field.
  • Three (3) or more years of full-time related experience in service desk operations and familiar/experience with ITIL version 4 methodologies.
  • Excellent understanding of Service Desk environment including operations and processes.
  • Experience with Team Dynamix software and ServiceDesk Ticketing system.
  • Excellent verbal, written, interpersonal, and customer service skills and knowledge of various Windows operating systems, Microsoft Office, Office365, PC hardware set-up, smart phones, technical troubleshooting methodology


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About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

  • Consulting for projects / IT Outsourcing
  • IT staffing (Contract / Temporary / Contingent / Consulting)
  • Custom Workforce Solutions
  • Recruitment Process Outsourcing (RPO)
  • Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

  • Winner of Inc-500 award 2 consecutive years
  • Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
  • Winner of USPAACC Top-10 Award in the Northeast US
  • IBM Business Partner
  • Oracle Business Partner
  • Adobe Business Partner
  • NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
  • NYS MBE certified
  • Our Consultants love working for IIT

  • Competitive compensation
  • W2 or C2C
  • Biweekly Direct Deposit for W2 Consultants
  • Visa and Green Card sponsorship opportunities for qualified individuals
  • Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)
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    IIT is an Equal Opportunity Employer