Estimated Length: 6 months 9am-5pm Occasional 6pm/7pm

Mandatory Requirements

General Duties Statement

· Assist reception desk staff:

o Initial point of contact for constituents who phone OSC, routing constituent callers to appropriate personnel either in OSC or out of the agency.

o Answering phones and taking messages, researching appropriate area to direct constituent phone calls. 

o Greeting visitors upon arrival of the 15th floor reception area, and directing to the appropriate area.

o Accommodates all requests to reserve the Executive Boardroom for meetings for various divisions if possible. 

o Assisting with executive projects as requested.

Supervision

No supervisory responsibilities.

Preferred Qualifications/Desired Competencies

· Proficient in MS Suite

· Able to work independently

· Able to prioritize and handle multiple tasks

· Excellent written and oral communication skills

· Ability to listen and comprehend information in order to compose written material

· Ability to anticipate the needs of Executive staff

· Strong organizational skills 

· Able to work in a team environment

· Self-motivated

· Strong interpersonal skills

· Ability to maintain confidentiality

· Good time & attendance habits

· Ability to deal with the public

Response to questions:

Can you help confirm is this is a new & open position, or is there an incumbent currently in the position?
This is an open position.
2
Is there a level of education or years of experience that’s required?
There are no minimum qualifications; however, the successful incumbent should be able to demonstrate their ability to meet most of the following preferred knowledge, skills and abilities:• Proficient in MS Suite • Able to work independently• Able to prioritize and handle multiple tasks• Excellent written and oral communication skills• Ability to listen and comprehend information in order to compose written material• Ability to anticipate the needs of Executive staff• Strong organizational skills • Able to work in a team environment• Self-motivated• Strong interpersonal skills• Ability to maintain confidentiality• Good time & attendance habits• Ability to deal with the public
3
The shift times indicate occasional 6pm to 7pm, what determines when a temp in this role has to stay beyond 5pm? If a temp is to stay later then is s/he expected to flex their hours or will they receive overtime
The need to stay beyond 5pm is based upon the operational needs of OSC and the schedule of executive staff.
4
Will interviews be conducted in-person or over the phone?
Initial interviews will be conducted either over the phone or via WebEx video conference. Subsequent interviews may be on site.
5
If in-person interviews are expected then do you have any COVID-19 policies that candidates should know to follow when they arrive?
Visitors to 110 State Street, Albany, NY are screened as they enter the building. Screening includes advising the screener of any new or worsening COVID-19-related symptoms, knowledge of possible exposure to COVID-19 and a temperature check. Face covering must be worn on-site. Social distancing must be practiced.
6
Will the selected person be expected to work onsite?
Yes
7
If telecommuting work is allowed, will equipment be provided?
Telecommunitng will not be allowed
8
What sort of parking is provided?
Parking is not provided
Questions and Answers - RFQ 20P-01A

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