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ID Location Skills $$ Job Type Status
13335 NYC, NY 10019 Desktop Support: Citrix, VPN, DUO, Windows Mac (2 Positions) (CANCELLED) DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=13335 (Desktop Support: Citrix, VPN, DUO, Windows Mac (2 Positions) (CANCELLED)) in NYC NY 10019 (SAN)

Estimated Length: 9 Months Work hours:37.50 Est. OT Hrs/Wk

Requirements

**THIS POSITION WILL REQUIRE FOR CONSULTANT TO BE ON-SITE AT OUR RCC (Rail Control Center) WORK SITE.

The work is mainly to support customers on a 24/7 basis on-site at the Rail Control Center, Power Control Center and the Backup Rail Control Center because of the staff shortage due to retirement. Looking for consultants with System Administration experience of the computer systems that reside mainly at these locations. In addition, consultant needs to be able to troubleshoot hardware and software problems by analyzing events and applying technical knowledge following established procedures and standards to resolve immediate customer needs. They will work with experienced colleagues and other IT technical resources to resolve issues as they arise. Consultant will work with customers on the phone and have the ability to resolve computer issues remotely.
Consultants that know Windows PC’s, Servers, light programming and troubleshooting skills would be ideal.
 

Responsibilities:

• Respond to telephone calls, emails and personnel requests for technical support
• Provide high level desk-side and telephone support resolving day-to-day technical issues
• Participate in a 2nd and 3rd shift /weekends schedule
• Setting up, repairing and maintaining a wide range of hardware (Desktops, laptops, printers and all other peripherals) and software (Citrix, MS Office 365, VPN, DUO and Remote Desktop software)
• Providing technical and analytical guidance as it relates to Logging on,. Remote work, Desktop, Laptops, Citrix, Active Directory storage, networking, telephones, and other IT systems
• Maintain & Develop Desktop Images
• Provide training to the end-users
• Work closely with other IT employees on system maintenance and configuration projects

Key Requirements:

• Minimum 3 years’ experience in IT support within an Enterprise
• Strong skills and experience with Windows and MAC OS platforms
• Strong troubleshooting skills; ability to provide both local and remote support
• Strong understanding and experience with mobile devices, laptops and tablets
• Strong understanding and experience with Active Directory, Group Policy, and MS Office suite
• Ability to work independently and as part of a team
• Strong customer service skills, ability to communicate with all levels of end users
• Ability to work under pressure and prioritize between tasks
• Ability to learn complex concepts in a fast paced environment and possess a self-starter attitude
• Needs Experience with Citrix and VPN
• Technical writing and documentation proficiency

Additional Skills and Information:

Looking for Desktop Support Technicians who can troubleshoot user issues ON-SITE at the RCC and PCC locations and resolve issues promptly.

 
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About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

  • Consulting for projects / IT Outsourcing
  • IT staffing (Contract / Temporary / Contingent / Consulting)
  • Custom Workforce Solutions
  • Recruitment Process Outsourcing (RPO)
  • Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

  • Winner of Inc-500 award 2 consecutive years
  • Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
  • Winner of USPAACC Top-10 Award in the Northeast US
  • IBM Business Partner
  • Oracle Business Partner
  • Adobe Business Partner
  • NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
  • NYS MBE certified
  • Our Consultants love working for IIT

  • Competitive compensation
  • W2 or C2C
  • Biweekly Direct Deposit for W2 Consultants
  • Visa and Green Card sponsorship opportunities for qualified individuals
  • Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)
  • Follow us on LinkedIn or Twitter or Facebook

    IIT is an Equal Opportunity Employer