Estimated Length: 9 Months Work hours:40.00 Est. OT Hrs/Wk:

RESPONSIBILITIES

• Create Executive Dashboards and Weekly Reports.
• Scheduling meetings and meeting minutes.
• Manage Imaging Issues, reporting and Resolution within Service Now.
• Work on many security initiatives pertaining to infrastructure systems.
• Create, update and manage the Sharepoint/Teams Project Site.
• Administer and Create Documentation and Operational Documents as required.
• Re-define and Visualize Existing Processes and Procedures.
• Generate BI Analytics, Queries and Reports and work with the Team on Technical Reports.
• Participate in meetings and lead documenting technical and administrative tasks.
• Tracking changes identified in the business processes and coordinate with stakeholders.
• Work with other Program’s Work Streams where applicable.
• Microsoft SCCM and/or Windows Imaging Experience is a Plus.
• Special projects as assigned.

QUALIFICATIONS EXPERIENCE & EDUCATION

• The consultant is required to have 2 to 6 years’ experience with Business Analysis or Testing.
• Proficiency with Microsoft SharePoint version 2010 and higher.
• Proficiency with Microsoft Visio for flow charts/process flows version 2003 and higher
• Proficiency in Power BI, Excel.
• Experience with SQL is a plus.
• Experience interfacing with various internal IT and Business teams.
• Strong documentation and reporting skills.
• Experience with Project time, cost and resource estimation along with budget tracking.
• Strong written and verbal communication skills.
• Experience in translating requirements from the business user to usable developer requirements.
• Experience in requirements organization for multiple large-scale IT projects.
• Experience in the definition, creation and execution of test cases based on business requirements.
• Outstanding organizational, communication, customer service and quantitative skills.
• Experience in conducting cost/benefit analysis of requested enhancements
• Strong problem-solving skills.
• Strong attention to detail
• Demonstrated time management skills with the ability to meet tight deadlines
• Ability to work well in a team environment.
• Ability to work well under pressure and work multiple tasks simultaneously.
• Detailed understanding of, and experience with, all ITIL processes.

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