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ID | Location | Skills | $$ | Job Type | Status |
13392 | Albany, NY 12231 | Customer service- call center (18 pos) | DOE | Contract | OPEN |
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Estimated Length: 24 months M-F, 8:30a.m.- 4:30p.m. Requirements 1. Respond to customer service inquiries regarding licenses, registrations, apostilles and the other services provided by the Division of Licensing Services by telephone in the Client Call Center, through written correspondence, by email and in person at the Albany Client Customer Service Counter. 2. Extract information from the Division’s records to assist customers. Direct customers to appropriate online license databases, forms, applications and instructions which outline license/registration application and apostille request requirements. Explain statutory requirements and defend agency policies and procedures. Provide customers with navigational assistance with online applications. 3. Review license and registration applications for compliance with laws, policies and procedures. Process application and form fees and reconcile daily cash reports. 4. Prepare written or email correspondence to applicants identifying application errors or deficiencies. Electronically preserve each record in accordance with Division guidelines. 5. Create computerized license, registration and filing records in accordance with Division guidelines. 6. Answer approximately 60 call center calls a day.
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Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include: Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include Our Consultants love working for IIT Follow us on LinkedIn or Twitter or Facebook IIT is an Equal Opportunity Employer |