IIT Inc. Home

IIT Jobs Data Bank-Job Detail

Submit Resume For This Job (via email)
Follow us on LinkedIn or Twitter or Facebook
Follow us on Facebook Follow us on LinkedIn
ID Location Skills $$ Job Type Status
13860 Albany, NY 12255 Customer Service DOE Contract OPEN
If you are unable to click on links above to submit resume, you may email your resume to
306-MH2857@apply.maxhire.net    

Subject=IIT Career Site/Resume for JobID=13860 (Customer Service) in Albany NY 12255 (SAN)

Estimated Length: 5 months M-F 9:00am-5:00pm 7.5 Hours

Mandatory Requirements

1) Makes outbound calls to customers with scheduled appointment times to answer in depth/level 2 telephone inquiries from schools, parents and students daily using a PC and financial aid resources to obtain data.  A detailed knowledge of the Client processing systems as well as in-depth knowledge of the various Federal Financial Aid Programs, the Tuition Assistance Program (TAP), other Grants and Scholarship programs.  Navigates between several program systems, mainframe sessions, databases, and web screens efficiently to provide information effectively.  Have knowledge of the FAFSA (Free Application for Federal Student Aid).
2) Obtains, confirms, and interprets necessary data and correctly conveys verbally such, using available technological systems.  Accuracy in obtaining and disseminating information is extremely important.
3) Handles all processing issues.  Processes transactions and updates online.
4) Maintains follow-up system for tracking problem issues that are received over the phone to ensure problem resolution.  Processes transactions and updates on-line. 
5) Enforces final denial decisions made on complicated accounts and difficult processing problems.
6) Routes calls to appropriate individuals or divisions within the Agency, other State agencies, various Federal program areas and servicers or colleges as necessary.  Information given must be accurate and provided in a courteous and prompt manner.
7) Utilizes required technology appropriately i.e. VCC telephone System/AUX event buttons.
8) Completes required training set forth by the agency.
9) Performs other duties as assigned by supervisor.

 
Submit Resume For This Job (via email)
 
Don't See a Position Matching Your Skills?
Click here to Email / Register your resume and be notified of future job openings.
 
About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

  • Consulting for projects / IT Outsourcing
  • IT staffing (Contract / Temporary / Contingent / Consulting)
  • Custom Workforce Solutions
  • Recruitment Process Outsourcing (RPO)
  • Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

  • Winner of Inc-500 award 2 consecutive years
  • Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
  • Winner of USPAACC Top-10 Award in the Northeast US
  • IBM Business Partner
  • Oracle Business Partner
  • Adobe Business Partner
  • NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
  • NYS MBE certified
  • Our Consultants love working for IIT

  • Competitive compensation
  • W2 or C2C
  • Biweekly Direct Deposit for W2 Consultants
  • Visa and Green Card sponsorship opportunities for qualified individuals
  • Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)
  • Follow us on LinkedIn or Twitter or Facebook

    IIT is an Equal Opportunity Employer