Estimated Length: 12 Months Work hours:37.50 Est. OT Hrs/Wk:

Requirements

**THIS POSITION WILL REQUIRE FOR CONSULTANT TO BE ON-SITE AT OUR RCC (Rail Control Center) WORK SITE.

The work is mainly to support customers on a 24/7 basis on-site at the Rail Control Center, Power Control Center and the Backup Rail Control Center.. Looking for consultants with System Administration experience of the computer systems that reside mainly at these locations. In addition, consultant needs to be able to troubleshoot hardware and software problems by analyzing events and applying technical knowledge following established procedures and standards to resolve immediate customer needs. They will work with experienced colleagues and other IT technical resources to resolve issues as they arise. Consultant will work with customers on the phone and have the ability to resolve computer issues remotely.
Consultants that know Windows PC’s, Servers, light programming and troubleshooting skills would be ideal.


Responsibilities:

• Respond to telephone calls, emails and personnel requests for technical support
• Provide high level desk-side and telephone support resolving day-to-day technical issues
• Participate in a 2nd and 3rd shift /weekends schedule
• Setting up, repairing and maintaining a wide range of hardware (Desktops, laptops, printers and all other peripherals) and software (Citrix, MS Office 365, VPN, DUO and Remote Desktop software)
• Providing technical and analytical guidance as it relates to Logging on,. Remote work, Desktop, Laptops, Citrix, Active Directory storage, networking, telephones, and other IT systems
• Maintain & Develop Desktop Images
• Provide training to the end-users
• Work closely with other IT employees on system maintenance and configuration projects

Key Requirements:

• Minimum 3 years’ experience in IT support within an Enterprise
• Strong skills and experience with Windows and MAC OS platforms
• Strong troubleshooting skills; ability to provide both local and remote support
• Strong understanding and experience with mobile devices, laptops and tablets
• Strong understanding and experience with Active Directory, Group Policy, and MS Office suite
• Ability to work independently and as part of a team
• Strong customer service skills, ability to communicate with all levels of end users
• Ability to work under pressure and prioritize between tasks
• Ability to learn complex concepts in a fast paced environment and possess a self-starter attitude
• Needs Experience with Citrix and VPN
• Technical writing and documentation proficiency

Additional Skills and Information:

Looking for Desktop Support Technicians who can troubleshoot user issues ON-SITE at the RCC location and resolve quickly.

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