Estimated Length: 4 months 37.5 hours per week

Requirements

Duties: 
• Respond to consumer complaints and inquiries
o Assist the general public by answering questions via phone or office walk-ins.
o Review written complaints and inquiries, determine how best to handle (ie mediation; referral; private attorney; provide information/materials); and respond to them in writing.
o Identify consumer complaints that could lead to larger affirmative enforcement litigation possibilities.
o Refer consumers to other agencies or provide them with informational materials when appropriate.
• Oversee the regional office’s voluntary consumer mediation program
o Train mediators on how to mediate complaints from initial complaint through disposition, with the goal of obtaining a positive result.
o Assign appropriate complaints to mediators and review the outcomes of the files.
o Personally mediate complaints of particular interest.
o Manage consumer files that develop into affirmative enforcement.
• Assist the Consumer AAG’s and AAGIC with various tasks as required to support enforcement actions.
• Perform research and record management and report generation functions, including responding to records requests.
• Perform other duties as assigned.
Under the direction of an Assistant Attorney General candidate will:
• Become familiar with consumer protection laws that our office enforces.
• Confer with attorneys about patterns and potential violations of law and determine whether future action is needed.
• Assist with ongoing investigations and the preparation of litigation.
o Perform background research on the subjects of the investigation and identify all consumers affected.
o Gather and organize evidence to support the investigation, including doing online research, reviewing business documents, and occasionally doing field work.
o Create written summaries or spreadsheets summarizing findings.
o Assist Consumer Frauds staff with legal document assembly.
o Assist with post-enforcement activities such as monitoring businesses and distributing restitution to consumers.
• Other duties and special projects as assigned.

Preferred Education: High School Diploma, Technical Degree/Certificate Program, Bachelors Degree

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