Estimated Length: 24 months
2 pos - Monday - Friday 9-5
1 pos - Monday - Friday 20 Hours / week
Requirements
Title: Computer Support Specialist
- Quantity: 2 (1 Full-Time, 1 Part-Time)
- Unit: Information Systems
- Bureau: Early Intervention
Duties:
- Review data change requests submitted by municipalities for accuracy and completeness.
- Using a web-based data system, review the data in child specific records to ensure the request has been submitted appropriately.
- Correspond with Early Intervention (EI) Requesters.
- Utilize a web-based ticketing system to create and update tickets.
- Inactivate user accounts in database as needed.
- Maintain spreadsheets detailing communications to EI stakeholders.
- Format policy and procedure documents.
- Update EI Provider accounts in database.
- Other duties as assigned.
Skills required:
- Proficiency in Microsoft Office 365 software package with an emphasis on Word, Outlook, and Excel.
- Ability to maintain confidentiality of child protected health information.
- Excellent written and oral communication skills.
- Excellent customer service skills.
- Ability to use office machines including multiphone line, copier, fax/scanner
- Ability to correspond with stakeholders by both phone and email.
- Ability to handle a high volume of work in a fast-paced office environment and to meet deadlines.
- Ability to both collaborate and work independently.
- Ability to organize work and document progress of projects through to completion.
- Ability to multi-task and adjust priorities as directed by management.
Additional skills preferred:
- Experience working in data systems.
- Experience with tracking systems.
- Experience with ticketing systems.
Title: Computer Support Specialist
- Quantity: 1 (Full-Time)
- Unit: Community Based Health Data System
- Bureau: Data Analytics, Research, and Evaluation (BDARE)
Duties:
- Assist with the review of the technical specifications for the current database and for the database being developed
- Provide technical support and problem solving to help internal and external users
- Prepare and deliver basic training on accessing, entering data, and running reports
- Answer questions or resolve computer problems for staff
- Provide support with computer hardware and software
- Assist in development of training programs and materials about use of data
- Other duties as assigned.
Skills required:
- Advanced computer and software skills.
- Proficiency in Microsoft Office 365 software package with an emphasis on Access, Excel, and Word.
- Excellent written and oral communication skills.
- Excellent organizational skills.
- Excellent customer service skills.
- Ability to use office machines including multiphone line, copier, fax/scanner.
- Ability to correspond with stakeholders by both phone and email.
- Ability to handle a high volume of work in a fast-paced office environment and to meet deadlines.
- Ability to both collaborate and work independently.
- Ability to organize work and document progress of projects through to completion.
- Ability to multi-task and adjust priorities as directed by management.
Additional skills preferred:
- Knowledge of public health programs.
|