Estimated Length: 24 months Monday-Friday 8:30am - 5:00 pm

Requirements

Mission statement of OHIP:

The overall mission of the Office of Health Insurance Programs is to optimize the health of Medicaid members by wisely using all available resources.  OHIP is responsible for administering New York’s Medicaid budget (approximately $65B for 2018) by collaborating with stakeholders across the health care industry including other state agencies, local and federal government agencies, providers, members, and community-based organizations.  OHIP is also responsible for implementation of major initiatives including Medicaid Redesign, the Affordable Care Act, and State Administration of Medicaid.

Division functions:

Division of Eligibility and Marketplace Integration (DEMI)

DEMI is responsible for the establishment and implementation of eligibility and enrollment policies for Medicaid (MA), Child Health Plus (CHPlus) and Essential Plan (EP).  It is also responsible for eligibility and enrollment operations for NY State of Health, the online health insurance application for MA, CHPlus, EP as well as tax credits to purchase Qualified Health Plans.  The Division oversees a robust Customer Service Center that assists consumers in obtaining coverage, as well as thousands of community based assistors who provide in-person assistance.  The Division has also been charged with assuming the functions of the Local Departments of Social Services (LDSS) with respect to eligibility determination.  The third major role of DEMI is providing the eligibility business requirements for NY State of Health.  The Division also performs quality assurance to ensure the eligibility results are policy correct and conducts program integrity reviews.

 Position Description:

• Provide technical assistance to computer system users;
• Answer questions or resolve computer problems for clients in person, via telephone or from remote location;
• Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems;
• May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages;
• Analyze data and data entry skills.

 Additional Skill Level, Experience or Other Requirements:

 Must have advanced computer and software skill/knowledge beyond knowledge of Office Suite software packages including skills in multiple software.

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