IIT Jobs Database - Compliance and account resolution case workers (6 POS) Job Opening in Albany NY

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ID	Location	Skills	$$	Job Type	Status
16389	Albany, NY 12226	Compliance and account resolution case workers (6 POS)	DOE	Contract	OPEN
If you are unable to click on links above to submit resume, you may email your resume to *jobs@iit-inc.com* *Subject=*IIT Career Site/Resume for JobID=16389 (Compliance and account resolution case workers (6 POS)) in Albany NY 12226 (AKU)
Estimated Length: 12 months M-F 8am-5pm Requirements Required experience: Three years of full-time experience in a position where your primary responsibility is providing customer service in the form of explaining programs, policies, and/or procedures, resolving problems, or reconciling accounts. Applicants with degrees or college semester credit hours will be credited with experience as follows: • 30 semester credit hours – 1 year experience • 60 semester credit hours – 2 years’ experience • 90 semester credit hours – 3 years’ experience Duties include, but are not limited to: • Respond to written and verbal inquiries and complaints from applicants, licensed entities, and various stakeholders. • Answer questions from applicants on the requirements of various licensure programs; assist applicants in completing applications. • Review of license applications and ensure applications are complete; follow up with applicants to correct deficiencies. • Review applicant’s criminal justice history (including coordinating submission of fingerprints with Division of Criminal Justice Services). • Research database for other cannabis businesses located near applicants. • Review application locations to ensure they are in compliance with local laws. • Make corrections to resolve problems in processing applications. • Provide preliminary application recommendations to supervisory staff. • Work closely with other program units when needed. • Complete other special projects; as assigned.

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