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Estimated Length: 12 months 40 hours per week based on SME availability for meetings and other requirements
Requirements
SUMMARY OF THE FUNCTION/ROLE
The Enterprise Asset Management Department of the NYCT – Department of Subways (DOS) is
seeking One (1) temporary consultant to serve as HxGN EAM Sustainment Leads.
This position is to provide critical HxGN EAM sustainment support for DOS Enterprise Asset
Management (EAM) needs.
RESPONSIBILITIES
• Support DOS Enterprise Asset Management (EAM) sustainment efforts, with a focus on
the base implementation established under the EAM Foundations Program.
• This position will play a primary role in the sustainment of the existing configurations for
the DOS HxGN EAM System, with limited focus on new functionality as business needs
are identified.
• Provide sustainment support for the HxGN EAM software solutions that have been
configured to accommodate unique transit industry operating and management
processes, regulatory requirements and other business needs.
• Provides sustainment support for solutions to complex business problems for area(s) of
responsibility where analysis of situations requires an in-depth knowledge of
organizational objectives.
• Support and develop activities related to end-to-end project management, including
project plans and estimates, scoping and requirements through initiation to
implementation and deployment.
• Consult on Asset Management best practices (encompassing maintenance, inspection,
and reliability) leveraging the capabilities of the HxGN EAM application (both core and
mobile)
• Support DOS Business lead in performing requirements gathering workshops with the
ability to identify and analyze business needs
• Support DOS Business lead in developing gap analysis of current/desired business
process and system capabilities for new functionalities.
• Support DOS Business lead in designing solutions incorporating out-of-box functionality
and/or collaborative solution design with technical teams for custom functionality
• Support DOS Business lead in identifying areas of system optimization based on business
processes.
• Support DOS Business lead in developing system reporting solutions based on business
needs (in the form of Queries, Inboxes, KPIs and Dataspys)
• Support DOS Business lead in creating, validating, executing and documenting test cases
• Assist in the development of end-user training and reference materials
• Perform or assist in end-user training
• Assist in implementation go-live and post-go-live activities
• Support requests from users to research system problems or errors, and to assist in their
resolution
• Provide technical evaluation of proposed technical solutions and provides technical
direction for the development, design, and systems integration work including mobile
DELIVERABLES & DUE DATES
1. Support HxGN integration with other corporate systems
2. Configure HxGN EAM for DOS assets
QUALIFICATIONS EXPERIENCE & EDUCATION
• Minimum 10 years HxGN EAM experience, v 11 and higher
• Proficiency in extending HxGN EAM through Extensibility Framework
• Proficiency in developing and implementing FlexSQL to achieve business needs
• Experienced in Work and Asset management functions of HxGN EAM (Work
Orders, Planning, Equipment, etc.)
• Minimum 5 years enterprise asset management system delivery services, leading
solution development teams
• Minimum 5 years of experience in EAM implementations
• Proficient in MS Office applications, Word, Excel, Visio, PowerPoint, Project
• Ability to modify/adapt systems, applications, and programs to meet business
requirements.
• Understanding of complex relational database organization, design, and
functionality
• Experience in desktop / mobile computer support and troubleshooting software
related problems
• Excellent oral, written and presentation communication skill in relating technical
information to non-technical personnel
• Strong analytical and problem-solving skills
• Ability to effectively prioritize and execute in a high-pressure environment
• Ability to independently set priorities and meet deadlines in a fast-paced
environment, a self-starter
• Excellent inter-personal skills including the ability to work with individuals at all levels
of the organization
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