Estimated Length: 24 months M-F, 8:00-5:00 

Work hours are 8 hours per day, Monday - Friday between 8:00am and 5:00pm, typically 8:45am-4:45pm with a half-hour unpaid lunch break, totaling 7.5 paid work hours per day and 37.5 paid work hours per week. 

Position Description:
Client is seeking one (01) temporary Computer Support Specialist located in Client’s Center for Health Care Provider Services and Oversight. Computer Support Specialist candidates will assist with activities related to Federal and State complaint and surveillance activities in Article 28 facilities throughout the state, including but not limited to hospitals, diagnostic & treatment centers, ambulatory surgical centers and dialysis facilities.
 

Minimum Qualifications:
•High school diploma or equivalent,
•One year of office experience
•well organized, detail oriented,
•excellent verbal and written communication skills, including the ability to walk-through complicated technical ideas or tasks with individuals without an IT background,
•the ability to work alone and as part of a team.
•Excellent working knowledge of Microsoft Office, specifically Outlook, Teams, Word, Excel, Powerpoint and Sharepoint.

Preferred Qualifications:
•Bachelor’s degree
•experience working in a fast-paced setting with the ability to multi-task and work in complex databases.
•Experience in effectively communicating with complainants, providers, and staff.

Responsibilities:
Candidates will maintain spreadsheet database of hospital and Article 28 facility complaints that do not rise to a federal allegation and are processed as a case review. Attends staff meetings where patient cases are discussed and logs decisions on spreadsheet. Sends email and postal letters to complainants in response to complaints and uploads letters to centralized online storage drives. Checks and logs phone calls to department voicemail, including complaints due to hospitalization, visitation and filing an initial complaint. Training and support for Client staff, provide support to providers and consumers.

Duties include but are not limited to the following:
?Scans, electronically files and distributes copies of mailed CHIP complaints to supervisors.
?Maintains files of paper complaints received by CHIP and disposes according to Client internal documentation storage and disposal guidelines, including removal to offsite storage.
?Maintains spreadsheet for CHIP case log review.
?Processes and uploads letters for CHIP reviewers.
?Utilize multiple data sources, assist with the use of variance analysis to validate the data used for Hospital and Emergency Medical Services (EMS) providers COVID-19 statistics when needed.
?Maintain Hospital and EMS contact databases used for COVID-19 ad hoc requests and activities.
?Special assignments and projects as assigned.

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