Estimated Length: 24 months Days 8:45am-5pm

Work hours are 8 hours per day, Monday - Friday between 9:00am and 5:00pm with a half-hour *unpaid* lunch break, totaling 7.5 paid work hours per day and 37.5 paid work hours per week. 

Requirements

General Duties: The successful candidate will assist with the program’s administrative functions including:

• creation and/or maintenance of various paper and electronic filing systems and databases,
• performing data entry and analyses of data,
• answering incoming phone calls and assisting callers with inquiries,
• receiving, and processing e-mail documents,
• corresponding with providers via telephone and e-mail,
• formatting documents in Microsoft Word, Access, and Excel.
Candidates should be dependable, detail-oriented, and highly motivated individuals able to work in a fast-paced, high-volume office environment. The successful candidate should be willing and able to multitask and move from assignment to assignment as deadlines and priorities change.

Minimum qualifications:
• a high school diploma (or equivalent),
• one-year experience working in a professional office setting,
• intermediate working knowledge of Microsoft Office (specifically Word and Excel,)
• the ability to enter data into, and extract data from, electronic databases,
• the ability to work independently and to work in a team with different personalities,
• the ability to handle multiple, shifting priorities,
• good organizational skills, including an ability to organize information into reports.

Preferred qualifications:
• a Bachelor’s Degree,
• three (3) years’ experience in an office setting using electronic databases for data entry, data organization and data extraction,
• advanced working knowledge of Microsoft Word, Excel, PowerPoint, SharePoint and Teams,
• facility with the more advanced functions within each application (formatting headers and sections of a document, filtering, sorting, and matching data, making charts and graphs, among others,)
• familiarity with health care facility surveillance, incident (complaint) investigation, correspondence, and reporting.

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