IIT Jobs Database - Desktop Support: Helpdesk, Troubleshooting, CA Workload Control Center, VBScript,Windows batch(2Pos) Job Opening in Albany NY

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ID	Location	Skills	$$	Job Type	Status
9665	Albany, NY 12204	Desktop Support: Helpdesk, Troubleshooting, CA Workload Control Center, VBScript,Windows batch(2Pos)	DOE	Contract	OPEN
If you are unable to click on links above to submit resume, you may email your resume to *jobs@iit-inc.com* *Subject=*IIT Career Site/Resume for JobID=9665 (Desktop Support: Helpdesk, Troubleshooting, CA Workload Control Center, VBScript,Windows batch(2Pos)) in Albany NY 12204 (MGI)
Estimated Length: 12 months Full-time Seeking two positions: one to work 7:00 – 3:30; the other to work 8:30 – 5:00. All work must be on site. Mandatory Requirements Senior (60-84 months) Desired Requirements 60 months of experience providing direct customer support of computer systems, including phone support 60 months of experience using ticket tracking software in a help desk environment 60 months of experience troubleshooting user issues involving network connectivity 60 months of experience using Remote Desktop for problem resolution 36 months of experience scheduling, monitoring, and troubleshooting operational jobs 24 months of experience using CA Workload Control Center 24 months of experience creating or modifying Windows batch files 24 months of experience working with VBScript Bachelor’s Degree in an Information Technology related field, from an accredited institution. Responsibilities Day-to-day tasks may include but are not limited to: Provide direct customer support, over the phone and in response to help desk tickets Investigate and resolve user issues, or assign tickets to other resolver groups as needed Follow up with end users to confirm issue resolution Maintain agency equipment inventory Schedule, monitor, and troubleshoot operational jobs in CA Workload Control Center Confirm job runs and send notifications to business staff Distribute reports generated by operational jobs Troubleshoot issues with Windows batches or VBScript files May occasionally require off-hours availability, which may include off-site operational job monitoring or on-site Saturday phone support

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