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ID Location Skills $$ Job Type Status
9832 Troy, NY 12180 Master MOS Certified MS Office Desktop Support Engineer - Level 2 Support, training materials, O365 DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=9832 (Master MOS Certified MS Office Desktop Support Engineer - Level 2 Support, training materials, O365) in Troy NY 12180 (MGI)

Estimated Length: 24 months Full-Time 8:30 a.m. – 5:00 p.m.

Mandatory Requirements

Technician V - Eight or more years demonstrated performance in related technology 

Desired Requirements

  • Microsoft Office Specialist Master Certification 
  • 48 months of experience supporting and using Microsoft Office Suite
  • 48 months experience working on 2nd level support calls and resolving software support issues
  • 12 months experience writing training or learner materials
  • 12 months experience using remote support software

Responsibilities

  • This position will be assigned to the Software Support team of the Client Services Unit. This team is second level end user support.  Support includes supporting all commercial software including, but not limited to MS Office 2016, Visio 2016 and Adobe.  With the onset of O365 additional software will need to be supported, i.e. one note, SharePoint, etc.
  • This position consists of assisting client staff with software related issues, formatting legal documents for presentation in court, creating training materials for various software and working with other publishing software.
 
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