Estimated Length: 24 months Full-Time Negotiable Hours

Mandatory Requirements

Mid Level 36 - 60 Months 

Desired Requirements

• 59 months experience performing defect management
• 59 months experience working as a lead or senior information technology tester
• 48 months experience communicating with users, stakeholders and business analysts to determine business needs
• 48 months Business Analyst experience preparing various technical documents like user reference documents, process flow diagrams and schema diagrams
• 36 Months experience in the creation of test data which reflects production level data
• 36 months of experience in developing and maintaining information technology technical documentation for end user support
• 36 months of developing and testing user instructions for validity
• 36 months experience maintaining quality controls and  procedures
• 12 months of experience in public sector information technology projects
• Bachelor’s degree or greater in computer science, computer engineering, information technology or public health

Responsibilities

• Review release notes with each build for accuracy and completeness
• Document process flows for the end user support in troubleshooting
• Develop and test technical specifications and user instructions so that end users will be able to implement transport appropriately
• Responsible for writing and executing formal user support and troubleshooting procedures to ensure smooth onboarding
• Documents problems and assist in their resolution.
• Defines and tracks user and technical issues in onboarding process
• Test implemented technologies and record results using standard testing strategies including artifacts such as test strategy, test scenarios, traceability matrix, functional test plans, defect management and user acceptance test plan with entry and exit criteria
•  Assist with user interpretation of technical specifications and provide clarity in documents based on user feedback
• Identifying root cause of error and delay and taking steps to mitigate future occurrence through new test cases
• Prepare documentation to educate technical and non-technical end users on transport onboarding steps
• Prepare documentation to document troubleshooting process flows and escalation pathways
• Document interactions with clients for later evaluation of service delivery activities
• Consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues

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