Estimated Length: 24 months Monday - Friday, 8:45-4:45 PM, 7.5 hrs (with a 30 minute lunch break)

Minimum Qualifications

• Excellent working knowledge of Microsoft Office, specifically Word, Access and Excel;
• The ability to work independently, the ability to work on a team and handle multiple, shifting priorities;
• Good organizational skills;
• Comfort with speaking on the phone 
• Familiarity working in electronic databases.

Preferred Qualifications

• Familiarity with and knowledge of the EMS system in NYS
• Familiarity and knowledge of State Call Center operations
• Prior experience working in a Department of Health environment. 

Responsibilities

• organizing electronic and paper files;
• scanning/photocopying;
• answer, triage and disseminate incoming phone calls from the State Call Center;
• process incoming and outgoing USPS and client's internal mail;
• operation of folding machine and mail processing machine;
• performing data entry tasks and analyses of data in BEMS computer system, among other systems and databases;
• reviewing and process end of certification course paperwork for 20,000+ providers annually;
• packing and shipping of examination administration materials (boxes) to 200+ sites monthly;
• formatting documents in Microsoft Word, Access, and Excel;
• scheduling meetings.
• The successful candidate will also be periodically be asked to cover the front desk for greeting all visitors to the building as well as intake and distribute all building mailings.

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