IIT Inc. Home

IIT Jobs Data Bank-Job Detail

Submit Resume For This Job (via email)
Follow us on LinkedIn or Twitter or Facebook
Follow us on Facebook Follow us on LinkedIn
ID Location Skills $$ Job Type Status
13393 Albany, NY 12231 Customer service- call center (18 pos) DOE Contract OPEN
If you are unable to click on links above to submit resume, you may email your resume to

Subject=IIT Career Site/Resume for JobID=13393 (Customer service- call center (18 pos)) in Albany NY 12231 (SAN)

Estimated Length: 24 months M-F, 8:30a.m. - 4:30p.m.


1. Respond to customer service inquiries regarding licenses, registrations, apostilles and the other services provided by the Division of Licensing Services by telephone in the Client Call Center, through written correspondence, by email and in person at the Albany Client Customer Service Counter.  

2. Extract information from the Division’s records to assist customers. Direct customers to appropriate online license databases, forms, applications and instructions which outline license/registration application and apostille request requirements.  Explain statutory requirements and defend agency policies and procedures.  Provide customers with navigational assistance with online applications. 

3. Review license and registration applications for compliance with laws, policies and procedures.  Process application and form fees and reconcile daily cash reports. 

4. Prepare written or email correspondence to applicants identifying application errors or deficiencies.  Electronically preserve each record in accordance with Division guidelines.

5. Create computerized license, registration and filing records in accordance with Division guidelines.   

6. Answer approximately 60 call center calls a day.  


Submit Resume For This Job (via email)
Don't See a Position Matching Your Skills?
Click here to Email / Register your resume and be notified of future job openings.
About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

  • Consulting for projects / IT Outsourcing
  • IT staffing (Contract / Temporary / Contingent / Consulting)
  • Custom Workforce Solutions
  • Recruitment Process Outsourcing (RPO)
  • Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

  • Winner of Inc-500 award 2 consecutive years
  • Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
  • Winner of USPAACC Top-10 Award in the Northeast US
  • IBM Business Partner
  • Oracle Business Partner
  • Adobe Business Partner
  • NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
  • NYS MBE certified
  • Our Consultants love working for IIT

  • Competitive compensation
  • W2 or C2C
  • Biweekly Direct Deposit for W2 Consultants
  • Visa and Green Card sponsorship opportunities for qualified individuals
  • Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)
  • Follow us on LinkedIn or Twitter or Facebook

    IIT is an Equal Opportunity Employer