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ID Location Skills $$ Job Type Status
13484 Albany, NY 12255 Customer Service DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=13484 (Customer Service) in Albany NY 12255 (NON)

Estimated Length: 9 months M-F Between 8-5


Work will be conducted between the hours of 8:00 am and 5:00 pm, Monday to Friday.

  • Answers level 2 telephone inquiries from schools, parents and students daily using a PC and financial aid resources to obtain data.  A detailed knowledge of the Client processing systems as well as in-depth knowledge of the various Federal Financial Aid Programs, the Tuition Assistance Program (TAP), other Grants and Scholarship programs.  Navigates between several program systems, mainframe sessions, databases, and web screens efficiently to provide information effectively.  Have knowledge of the FAFSA (Free Application for Federal Student Aid).
  • Obtains, confirms, and interprets necessary data and correctly conveys verbally such, using available technological systems.  Accuracy in obtaining and disseminating information is extremely important.
  • Handles all processing issues.  Processes transactions and updates online.
  • Maintains follow-up system for tracking problem issues that are received over the phone to ensure problem resolution.  Processes transactions and updates on-line. 
  • Enforces final denial decisions made on complicated accounts and difficult processing problems.
  • Routes calls to appropriate individuals or divisions within the Agency, other State agencies, various Federal program areas and servicers or colleges as necessary.  Information given must be accurate and provided in a courteous and prompt manner.
  • Utilizes required technology appropriately i.e. VCC telephone System/AUX event buttons.
  • Completes required training set forth by the agency.
  • Performs other duties as assigned by supervisor.



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About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

  • Consulting for projects / IT Outsourcing
  • IT staffing (Contract / Temporary / Contingent / Consulting)
  • Custom Workforce Solutions
  • Recruitment Process Outsourcing (RPO)
  • Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

  • Winner of Inc-500 award 2 consecutive years
  • Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
  • Winner of USPAACC Top-10 Award in the Northeast US
  • IBM Business Partner
  • Oracle Business Partner
  • Adobe Business Partner
  • NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
  • NYS MBE certified
  • Our Consultants love working for IIT

  • Competitive compensation
  • W2 or C2C
  • Biweekly Direct Deposit for W2 Consultants
  • Visa and Green Card sponsorship opportunities for qualified individuals
  • Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)
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    IIT is an Equal Opportunity Employer