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ID Location Skills $$ Job Type Status
13487 New York, NY 10035 Telecom Technician: Buses PBX & Voicemail system, VOIP, Avaya Definity , Visio DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=13487 (Telecom Technician: Buses PBX & Voicemail system, VOIP, Avaya Definity , Visio) in New York NY 10035 (SJU)

Estimated Length: 12 Months Work hours:37.50


The consultant will report to the Robert Moses building located on Randall’s Island, New York but will be required to report to any Client location within NY as needed.


  • The Telecommunications Technician/Analyst is primarily responsible for providing 1st - 3rd level support and troubleshooting for all telecommunications services and installations for the Authority on a day-to-day and 24/7 as needed basis.
  • The consultant will maintain and repair all embedded IT telephone equipment and perform software programming at all facilities.
  • The consultant who will be a part of the project team that will support the proposed MTA IT-Multi-Agency VOIP telephone system.
  • The IT telephone upgrade is scheduled to cover a two year period starting in 2021. The entire communication telephone system will be replaced with a Unified Communications as a Service platform and will cover work at over fifty locations.
  • The consultant who will be a part of the project team that will support the proposed telephone upgrade of the Department of Buses PBX & Voicemail system at 54 locations.
  • The consultant will be reporting to the present manager with latitude for independent initiative and judgment, this position encompasses the responsibility for and performance of telephony/technical support activities of considerable difficulty and complexity in the MTA IT Voice services. Consultant will support phased project work that covers the following: He will support the upgrade with site surveys, vendor meets, customer training and acceptance testing the solution as required by the MTA project manager.
  • The consultant will provide customer support for Collaborative conferencing  platforms such as : Teams, Zoom & WebEx


Qualifications Experience & Education

  • Experience with VOIP (Voice over Internet Protocol)
  • Experience as a hardware or installation technician for Avaya Definity PBX systems or equivalent with knowledge of voice communications, PBX's, hands on experience with troubleshooting of category 6/ 5e cabling, IO base T, IO base 2, 110/66 hardware, modems, T-ls, CSUs and lease lines.
  • Must be proficient with test equipment (i.e., cable scanners, pair testers, tone generators and amplifiers).
  • Knowledge of Microsoft Office Excel and Visio
  • Experience in alarm definition, troubleshooting, installation of PBX hardware and software
  • Thorough knowledge and experience with standards, testing and verification; must be able to terminate and test on various types of hardware including 110/66/Krone blocks, RJI 1/45 blocks.
  • Knowledge of circuit testing equipment for voice and Ethernet circuits, OL TS.
  • Experience with creating and editing VISIO drawings
  • Call Accounting System, Voice recording systems, Valcom Paging Systems, Avaya Intuity Voicemail
  • Cat 5e/6 cabling-including termination and certification 
  • Wide Area Network, Local Area Network 
  • SES, ATM, T-1, Pots lines, trunking, etc.


Deliverables & Due Dates

  • The consultant shall provide his own set of telecommunications tools; IE: butt set, tone tracer & punch down tools for 110 & 66 blocks.
  • The consultant will provide a cellular telephone number where he can be contacted by the MTA project manager for assignments
  • Provide efficient, effective and timely project completion with the least amount of impact to internal customers.
  • Maintain standardized operating procedures for the current telephony hardware installations and software programming configurations. 
  • All source files will be provided to the MTA.



  • Only required to be able to lift 30 lbs, may need to carry hand tools and test equipment as needed to any MTA location as required by the project manager


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