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ID Location Skills $$ Job Type Status
13987 Downtown Manhattan, NY 10004 Program Manager: Change Process Manager DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=13987 (Program Manager: Change Process Manager) in Downtown Manhattan NY 10004 (SAN)

Estimated Length:6 months 37.4 hrs


Client IT is launching a project to organize and streamline the flow of information for projects, tasks and priorities between clients (Agencies & HQ functions) and developer groups. The project is seeking a consultant for the role outlined below. The consultant will co-report to two Deputy Chiefs: DC of Agency Relationship Management, and DC of Intelligent Transportation Systems.

The project is titled “Developer-Agency Visibility”. The goals of the project are to:

  • Create bi-directional visibility and streamline decision making
  • Manage scheduling and priority risk for units of IT work
  • Increase IT priorities being in compliance with Business Unit and Agency priorities
  • Enable Client Business Units to define project and task priorities in a manner that can effectively inform the developer groups and creates necessary visibility.
  • Enable developer groups to track tasks in a manner that creates visibility to Client Business Units to inform priorities, proposed priority changes, resource capacity and resource new needs.
  • Enable the above 2 points by: seamlessly and fully link the work documented in ServiceNow (SN) to the tasks managed in the development groups and at the individual contributor level

Consultants will perform the following duties:

  • Structure a developer tracking tool that maintains the developer side of the information link
  • Structure an SN tool that maintains the client side of the information link, including building reports and/or dashboards
  • Manage, enable, and assist developer groups to build out their tracking tools
  • Assist developers by backfilling SN transactions where necessary
  • Manage, enable and assist ARM’s to build out the Agency side of the information link
  • Begin with one pilot development group
  • Continue rolling out to all appropriate development groups. For this, coordinate with management to choose and schedule dev groups.
  • As each developer group goes live in the system, monitor the system for a period of 2-4 weeks, until stable
  • Operate the “rollups” on both the developer and agency side until the last dev group is live, and then handed off to a designated internal resource
  • Develop and pilot a documented operational plan for all stakeholders
  • Manage and report progress, schedules, risks and associated remediation plans to the Deputy Chiefs


  • Developer tracking tool template
  • Client-side tool for defining priorities
  • Workflow and use cases for both sides – developers and clients.
  • Full documentation of use cases for transactions across the system, including inventory, workflow and operational plan.
  • Operational plan – pilot
  • Operational plan – full
  • Combined view of multiple developer tracking tools.
  • Pilot successfully implemented with lessons learned documented.
  • Risk assessment for the system post-go-live
  • Additional developer groups implemented successfully, as requested
  • Periodic status reports, including schedules, risks and associated remediation plans
  • Operational tasks performed by consultant(s) handed off to internal resource(s)

“Success” is defined to be:
o Client priorities are successfully and easily visible to developer group(s)
o Developer priorities and load are successfully and easily visible to client(s)
o New work, completed work and priority changes are successfully and easily communicated, visible to all parties, ad actionable

Additional Skills and Information:

  • Executive-level communication for both the IT and business side
  • Executive-level management consulting for both the IT and business side
  • Program and project management
  • Detail-oriented workflow, process, analytical and analysis skills
  • Development methodologies and structuring management & workflow processes around them in scale
  • Change management
  • Managing risk project risk and compliance
  • IT business experience to operate the processes for a period of time
  • Knowledge and experience with Client-IT processes
  • Knowledge and experience with ServiceNow or similar platforms


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About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

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