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ID Location Skills $$ Job Type Status
14031 Mineola, NY 11501 HAP Call Center Staff ( 25 Pos) DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=14031 (HAP Call Center Staff ( 25 Pos)) in Mineola NY 11501 (NON)

Estimated Length: Open Ended


- Communications skills

- Establish a Call Center to receive incoming calls to a dedicated line in connection to the
County's Household Assistance Program [HAP]
- HAP is a program open to Nassau County residents within certain income eligibility
- HAP applications can be submitted through an on-line portal or with the assistance of inperson
county staff, by appointment
- Call Center staff would be trained to (1) answer basic questions concerning HAP, eligibility and
how to apply; and (2) schedule appointments at determined County locations for residents
requiring additional support.
- The Call Center would be in operation M-F 9-5pm. [Chris we should think about whether to
expand the call center operations beyond normal County work day]
- Current volume of calls to the County's HAP line has been about 600-700 per day.
- County would provide call number; access to appointment calendar; training materials
regarding program eligibility, application portal and how to use the appointment application

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