IIT Inc. Home

IIT Jobs Data Bank-Job Detail

Submit Resume For This Job (via email)
Follow us on LinkedIn or Twitter or Facebook
Follow us on Facebook Follow us on LinkedIn
ID Location Skills $$ Job Type Status
14037 Albany, NY 12226 Help Desk DOE Contract OPEN
If you are unable to click on links above to submit resume, you may email your resume to
306-MH2857@apply.maxhire.net    

Subject=IIT Career Site/Resume for JobID=14037 (Help Desk) in Albany NY 12226 (SJU)

Estimated Length: 24 months 8 hrs - 8 AM to 5 PM

Requirements

• Experience with ServiceNow or other ticket or case management software is a plus
• Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word 
• Knowledge of basic accounting principles
• Excellent communication skills
• Works well with others
• Reliable and trustworthy
• Ability to multi-task and set priorities
• MS SharePoint knowledge is desirable
• Ability to write non-technical correspondence, communicate in writing

Basic Duties

• Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
• Accurately document all issues and requests during the initial call
• Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
• Route issues and requests to appropriate second line of support
          - Establish and maintain a working knowledge of the Statewide Financial System’s navigation, procedures, and processing requirements
          - Support users in the use of the system including, but not limited to, navigation, access, and reports.
• If required, route issues and requests to appropriate second line of support
• Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
• Learn to use Help Desk core tools to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
• Participate in appropriate training, workgroups and agency meetings
• Perform operation tasks:
          - Password resets in various test and production environments
          - User provisioning in various test and production environments
          - 1st Level Support for Help Desk and Security Incidents

 

 
Submit Resume For This Job (via email)
 
Don't See a Position Matching Your Skills?
Click here to Email / Register your resume and be notified of future job openings.
 
About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

  • Consulting for projects / IT Outsourcing
  • IT staffing (Contract / Temporary / Contingent / Consulting)
  • Custom Workforce Solutions
  • Recruitment Process Outsourcing (RPO)
  • Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

  • Winner of Inc-500 award 2 consecutive years
  • Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
  • Winner of USPAACC Top-10 Award in the Northeast US
  • IBM Business Partner
  • Oracle Business Partner
  • Adobe Business Partner
  • NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
  • NYS MBE certified
  • Our Consultants love working for IIT

  • Competitive compensation
  • W2 or C2C
  • Biweekly Direct Deposit for W2 Consultants
  • Visa and Green Card sponsorship opportunities for qualified individuals
  • Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)
  • Follow us on LinkedIn or Twitter or Facebook

    IIT is an Equal Opportunity Employer