Estimated Length: 12 Months Work hours:40.00 Est. OT Hrs/Wk:

Requirements

*PLEASE NOTE THIS POSITION WILL ALLOW CONSULTANT TO WORK REMOTELY WITH EXPECTATION TO BE ONSITE 1 DAY/WEEK ONLY AS NEEDED.


This position is a highly skilled technical position that will perform activities related to expanding the foundation to support the Siebel CRM application for all Client agencies. Desired knowledge, skills and abilities for this position include, project management expertise with implementations in a large-scale enterprise environment. Strong organizational skills with ability to manage multiple projects concurrently.

Technical experience within, but not limited to, the following environments: Unix-Solaris; Java; Java frameworks; Workflow; WEB Services; Genesys, IVR integrations:XML based open source software.

The responsibilities will include the ability to develop and maintain the Enterprise-wide Siebel CRM operation.

Responsibilities include the following:

• Evaluating and providing solutions to new Siebel improvements requirements from the customer.
• Providing detailed estimates in terms of effort for development projects. These may be discreet Siebel pieces or as part of a wider multi-discipline project for customers.
• Working with PMs to deliver solutions.
• Creation of documentation and low-level designs.
• Collaborating closely with Customer stakeholders.
• Liaise with Siebel support teams to support the release of code changes into both non-prod and production environments.
• Mentorship and Peer reviews within the Siebel team.
• Patching, upgrading and performing security remediation tasks.
• Integration with IVR, ERP and Enabling technologies applications

Additional Skills and Information:

Candidate MUST HAVE the following:

• Proven experience of Siebel CRM development.
• Expert in Installation, Configuration, Administration, Maintenance and Support of Siebel Applications.
• In-Depth knowledge in particular of Siebel IP2015.19 and Siebel upgrade processes.
• Proficiencies in using Siebel eScript and a good understanding of Business Services.
• Knowledge of Siebel Business Component and Siebel Workflows.
• Have the ability to effectively communicate IT needs, questions, and feedback to non-IT team members/customers and vice-versa are crucial.

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