IIT Jobs Database - Computer Support Specialists (2 POS) Job Opening in Albany NY

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ID	Location	Skills	$$	Job Type	Status
15034	Albany, NY 12255	Computer Support Specialists (2 POS)	DOE	Contract	OPEN
If you are unable to click on links above to submit resume, you may email your resume to *jobs@iit-inc.com* *Subject=*IIT Career Site/Resume for JobID=15034 (Computer Support Specialists (2 POS)) in Albany NY 12255 (SJU)
Estimated Length: 7 months 7.5 hrs 8:30am-4:30pm Requirements Utilizes various information systems to track and respond to inquiries from students, parents, schools, and lenders regarding higher education funding programs under the purview of Client. Appropriately handles a high volume of scheduled outbound customer calls as assigned daily and/or inbound customer calls. Interprets and explains federal and State rules and regulations concerning financial aid and other higher education funding programs under the purview of Client. Interviews students and parents to obtain relevant information to determine eligibility for programs. Assists students, parents and financial aid officers with processing accounts and resolves problem situations which may prevent an application from being processed. Advises students and parents on the application process. Troubleshoots, identifies and addresses application processing problems. Researches and gathers account processing information from Client operational divisions, lenders, and schools to support higher education funding programs under the purview of Client. Maintains up to date knowledge of all Client systems, processing, procedures and related financial aid programs, and utilizes all training and resource materials effectively. Updates account information in various electronic systems. Assigns SharePoint tickets to appropriate Client staff and tracks accounts on spreadsheets and databases for possible resolution. Refers calls or email inquiries to appropriate individuals or divisions within Client, various federal program areas and servicers as necessary. Utilizes required technology appropriately i.e. Virtual Contact Center (VCC) telephone system/AUX event buttons. Completes NYS mandatory training requirements and required training set forth by the agency and/or program area.

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