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ID Location Skills $$ Job Type Status
15034 Albany, NY 12255 Computer Support Specialists (2 POS) DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=15034 (Computer Support Specialists (2 POS)) in Albany NY 12255 (SJU)

Estimated Length: 7 months 7.5 hrs 8:30am-4:30pm


  • Utilizes various information systems to track and respond to inquiries from students, parents, schools, and lenders regarding higher education funding programs under the purview of Client. 
  • Appropriately handles a high volume of scheduled outbound customer calls as assigned daily and/or inbound customer calls. 
  • Interprets and explains federal and State rules and regulations concerning financial aid and other higher education funding programs under the purview of Client. 
  • Interviews students and parents to obtain relevant information to determine eligibility for programs. 
  • Assists students, parents and financial aid officers with processing accounts and resolves problem situations which may prevent an application from being processed. 
  • Advises students and parents on the application process. 
  • Troubleshoots, identifies and addresses application processing problems. 
  • Researches and gathers account processing information from Client operational divisions, lenders, and schools to support higher education funding programs under the purview of Client. 
  • Maintains up to date knowledge of all Client systems, processing, procedures and related financial aid programs, and utilizes all training and resource materials effectively. 
  • Updates account information in various electronic systems. 
  • Assigns SharePoint tickets to appropriate Client staff and tracks accounts on spreadsheets and databases for possible resolution. 
  •  Refers calls or email inquiries to appropriate individuals or divisions within Client, various federal program areas and servicers as necessary. Utilizes required technology appropriately i.e. Virtual Contact Center (VCC) telephone system/AUX event buttons. 
  • Completes NYS mandatory training requirements and required training set forth by the agency and/or program area. 


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About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

  • Consulting for projects / IT Outsourcing
  • IT staffing (Contract / Temporary / Contingent / Consulting)
  • Custom Workforce Solutions
  • Recruitment Process Outsourcing (RPO)
  • Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

  • Winner of Inc-500 award 2 consecutive years
  • Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
  • Winner of USPAACC Top-10 Award in the Northeast US
  • IBM Business Partner
  • Oracle Business Partner
  • Adobe Business Partner
  • NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
  • NYS MBE certified
  • Our Consultants love working for IIT

  • Competitive compensation
  • W2 or C2C
  • Biweekly Direct Deposit for W2 Consultants
  • Visa and Green Card sponsorship opportunities for qualified individuals
  • Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)
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    IIT is an Equal Opportunity Employer