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ID Location Skills $$ Job Type Status
15190 Troy, NY 12180 Computer Support Specialists DOE Contract OPEN
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Subject=IIT Career Site/Resume for JobID=15190 (Computer Support Specialists) in Troy NY 12180 (NON)

Estimated Length: 3 months 40 Hours per week


Candidates must possess strong phone communication and customer service skills.   Job duties include phone support for users statewide using remote tools (if necessary) to offer one-on-one assistance.  The goal of this Service Center is to provide same day problem resolution.   Any unresolved problems are routed via Service Center Ticketing Software to the appropriate team for resolution.   

• Provide courteous level 1 and Level 2 end user support.
• Provide a proficient working knowledge of Windows operating systems 10 in a Windows Active Directory environment. 
• Troubleshoot software, laptop, printer and other PC related problems.
• Provide end user support for Microsoft Office 2016/O365 
• Document calls in the AG’s ticket tracking system.  Refer unresolved issues to the appropriate second and third level groups for resolution.
• Follow up and document solutions for tickets sent to second and third level for resolution.
• Assist in creating User documentation.
• Assist in testing and documentation of new hardware and software packages.
• Perform other duties as assigned.

Preferred Education: High School - Technical Degree/Certificate Program



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About IIT:

Founded in 1995, IIT is a leading provider of Workforce Solutions to Government and Fortune-1000 organizations. IIT is a winner of Inc-500 award. IIT's core services include:

  • Consulting for projects / IT Outsourcing
  • IT staffing (Contract / Temporary / Contingent / Consulting)
  • Custom Workforce Solutions
  • Recruitment Process Outsourcing (RPO)
  • Headquartered in New York, IIT has over 400 consultants deployed at Client Sites. Other IIT highlights include

  • Winner of Inc-500 award 2 consecutive years
  • Winner of Ernst & Young / USPAACC Fast-50 award 2 consecutive years
  • Winner of USPAACC Top-10 Award in the Northeast US
  • IBM Business Partner
  • Oracle Business Partner
  • Adobe Business Partner
  • NYSA Member - New York Staffing Association - Regional Affiliate of ASA / American Staffing Association
  • NYS MBE certified
  • Our Consultants love working for IIT

  • Competitive compensation
  • W2 or C2C
  • Biweekly Direct Deposit for W2 Consultants
  • Visa and Green Card sponsorship opportunities for qualified individuals
  • Local contact for you to meet and talk to anytime (not someone sitting overseas in a different time zone)
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    IIT is an Equal Opportunity Employer