Estimated Length: 12 months M-F 9-5 with flexibility Dn start time

Requirements

Duties include, but are not limited to the following:
-Use of various information technology applications such as email, database, spreadsheets, and word processing applications
(including Microsoft Office Suite):
o Composes, types, and distributes correspondence, and reports
o Sets up and manages paper and electronic filing systems
o Creates, maintains, and enters information into spreadsheets and databases (SLMS, Client Designations, Fed Provider)
Updates SLMS and Fed Provider database as changes are made to enrollments, find replacements for classes, inform Fed
providers of changes, track, collect and record certificates/attestations for completed classes (in SLMS)
o Creates and Maintains SLMS records for NAIC courses
Track, collect and record certificates/attestations for completed classes
-Answers telephone and gives information to callers, takes messages, and transfers calls to appropriate individuals.
-Greets visitors or callers and handles their inquiries; or directs them to the appropriate persons. Enters visitor information into
Building Security system.
-Operates office equipment such as printers, scanners, copiers, etc.; and arranges for repairs when equipment malfunctions.
-Manages Training Unit Correspondence and Mailo
Opens, reads, routes, and distributes incoming mail or other materials and answers routine inquiries
o Mails various items including letters, reports, and training materials; and prepares packages and arranges for them to be
shipped
o Completes forms in accordance with agency procedures
Locates and attaches appropriate files
o Makes copies of various documents, places them in proper files, and distributes them to appropriate staff
-Manages the Training Mailbox (email)-
o Handles inquiries from staff or forwards them to program managers
Locates and attaches appropriate files to incoming correspondence requiring replies
o Files completed inquiries
o Maintains scheduling and event calendars primarily for CLE and Ethics training(s).
o Schedules and confirms appointments for clients, customers, or supervisors
Creates and Maintains SLMS records for these learning events and provides staff with certificates as needed
-Manages Training Resources (rooms and eqUipment) -
o Manages training rooms and resources, coordinates with Office Services and IT Helpdesk on rooms requests
Communicates with Office Services and IT Helpdesk to ensure that room resources/technology are in working order and
submits requests for maintenance/ assistance when necessary
-Searches for information using various sources including the internet.
-Participates in projects or contributes to committee or teamwork.
- Other duties as assigned.

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