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Estimated Length: Open Ended 9:00 AM -5:30 PM (7.5 hours/day) or as required
Requirements
Summary
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Depending on the level, the purpose of this position will contribute or lead in the technical design, development, implementation, and support of application systems to meet business, informational, and technical needs. This position may serve as a technical lead and/or project manager on small or large sized projects and may serve as a technical resource to others.
Responsibilities
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Level 1 • Develops, codes and/or configures and tests programs from clear specifications to meet business needs and ensure functionality of applications. • Prepares documentation of all procedures used in systems to aid in user training and troubleshooting issues. • Develops detailed flowcharts to show processing logic for simple programs. • May debug systems, under guidance, to provide daily operational support for production systems. Level 2 Same as Level 1 with the following additional responsibilities: • Perform coding and/or configures and tests programs to meet business needs and ensure functionality of applications. • Writes documentation that describes installation and operating procedures to aid in user training and troubleshooting issues. • Provides daily operational support for production systems including providing on-call support. • Interfaces with business analysts, Client Account Managers, and/or clients to clarify requirements. • Contributes to the development of test plans and participates in post-implementation reviews to ensure requirements are met. Level 3 Same as level 2 with the following additional responsibilities: • Writes documentation that describes installation and operating procedures to aid in user training and troubleshooting issues. • Tests own work contributes to the development of test plans and participates in post-implementation reviews to ensure requirements are met. • Participates in systems design, working within an established framework to maximize system efficiency.
• Coordinates with clients and colleagues to resolve systems issues and advance development projects. May develop materials to support user training on new or revised systems/applications. Level 4 Same as level 3 with the following additional responsibilities: • Participates in the feasibility analysis for new systems/applications to determine how applications and processes can be improved. • May serve as a technical lead or project manager on small sized projects and/or technical lead on large sized projects. Mentors to less experienced staff. • Monitors the operating efficiency of existing application systems and provides (or arranges for) proactive maintenance to prevent application or system issues. • Reviews, analyzes, and modifies systems, including encoding, testing, debugging and installing for a large-scale system. Maintains records to document the system and revisions. • Provides and/or arranges for technical support and problem resolution for client inquiries and to resolve production issues. • Participates in user training as appropriate, on new or revised systems/applications. Level 5 Same as level 4 with the following additional responsibilities: • Plays a leadership role in the feasibility analysis for new systems/applications including understanding implications for the current and future architecture to determine how applications and processes can be improved. • Serves as a technical lead or project manager on small sized projects and/or technical lead on large sized projects. Mentors less experienced staff. • Develops a user training plan for new or revised systems/applications, leveraging vendors and business resources as appropriate to streamline new user or new application adoption. Level 6 Same as level 5 with the following additional responsibilities: • Leads in the feasibility analysis for new systems/applications including understanding implications for the current and future architecture to determine how applications and processes can be improved. • Serves as a technical lead and/or project manager on small or large sized projects. This includes leading or contributing to the technical design, tracking and resolving technical issues, ensure unit tests are conducted and documented and guiding technical resources throughout the project. • Serves as a technical resource on projects that involve multiple technologies, great operational or implementation risks, complex business functionality, and broad implications for the business and/or the IT architecture. • Provides leadership and technical guidance on the most complex coding/ development, configuration and implementation efforts to enhance the expertise of colleagues. • Establishes systems to monitor the operating efficiency of existing application systems and provides (or arranges for) proactive maintenance to keep systems operational. • Ensures technical support and problem resolution for client inquiries and production issue resolution meets business needs, making changes to process as needed. Maintains awareness of projects or
changes to other systems that may affect their applications/systems and ensures there is no degradation of service. • Develops a long-term plan (3-5 years) for applications and systems in the area(s) supported, factoring in an understanding of future directions of the business area as well as changes in the technology landscape.
Qualifications
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Level 1 • Possesses basic understanding in one or two programming languages, tools and/or technology environments, with the ability to learn and apply knowledge quickly. • Ability to resolve production issues where the problem is readily identifiable. Level 2 Same as Level 1 with the following additional qualifications: • Possesses working knowledge in one or more programming languages, tools and/or technology environments. • Has demonstrated an understanding of fundamentals of requirement specification, design, coding, and testing of information systems. Level 3 Same as level 2 with the following additional qualifications: • Demonstrates an understanding of application development methods, the Project Execution Process, as well as the fundamentals of requirement specification, design, development/configuration, and testing of business applications systems. • Has a strong working understanding of installed systems, with the ability to troubleshoot and resolve many problems on the existing system(s) supported and is aware of integration points with other systems and how that interacts with their work. Level 4 Same as level 3 with the following additional qualifications: • Demonstrates expert understanding of all relevant application development processes including the Project Execution Process, serving as a resource to others. • Understands architectural issues, and factors them into decisions and recommendations. Level 5 Same as level 4 with the following additional qualifications: • Demonstrates a broad understanding of the applications and technical architectures related to their area(s). • Serves as a technical expert on existing applications supporting the business area, along with other inter-related / adjacent systems and applications. Level 6
Same as level 5 with the following additional qualifications: • Recognized as a leader in the design and execution of business solutions, demonstrating a broad understanding of the applications and technical architectures. • Has designed systems/applications with high level of complexity (e.g., many interfaces, multiple packages, platforms)
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